Hello,
I am requesting a full refund for my recent hotel stay, as the room was completely unacceptable. It did not have the pull-out couch that was promised in the listing, forcing four of us to sleep on a single full-size bed. Additionally, the room had serious issues, including roaches, a bullet hole through the window curtain and wall, a malfunctioning shower, a wobbly toilet, and extremely dirty carpeting.
This was far below any reasonable standard of accommodation