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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
Indoor wedding
Privilege Romance Suite | Living area
Sundeck
2 outdoor pools, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2665)
The price is NZ$353
for 1 room
includes taxes & fees
30 Jun - 1 Jul
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About the area

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 6.8 mi (10.9 km) from Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.6 km
  • Gran Coyote Golf - 7 min drive - 6.4 km
  • Tres Rios Ecopark - 7 min drive - 3.5 km
  • Playa Xcalacoco - 9 min drive - 7.7 km
  • Maroma Beach - 13 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬3 min walk
  • ‪Beach Bar - ‬9 min walk
  • ‪Jaal-Ha - ‬11 min walk
  • ‪Coco Café - ‬7 min drive
  • ‪Bluemoon - ‬1 min walk

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1243 out of 2043 reviews
Rating 8 - Good. 471 out of 2043 reviews
Rating 6 - Okay. 188 out of 2043 reviews
Rating 4 - Poor. 69 out of 2043 reviews
Rating 2 - Terrible. 72 out of 2043 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Travelled with partner
Disliked: Amenities, property conditions & facilities
My wife arrange a special birthday celebration and it failed . Canceled our reservation, promised wine for the room and nada . My birthday was a disappointment disaster . Will not recommend this pace ever ! Avoid very disappointed
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service for privilege members which was well worth the upgrade price. Thank you in particular Allein and the team who were our butlers and went above and beyond to make us feel taken care of.
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort every time we go
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Only minus are the “up charges” and “up sales”, all inclusive should be all inclusive.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sheila A, Stone Mountain

Stayed 3 nights in Mar 2025

10/10 Excellent

Anna, Gig Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and tidy. Limited access to the Mexican restaurant. Pools were great! Entertainment was great for younger audience. Beach was clean and tidy and one of the best in the area. Staff were friendly and helpful. Bar tenders were very busy yet very attentive and fun. Had to take Taxis to Playa del Carmen....not close to the city.
Stayed 9 nights in Mar 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was adult only, the resort had lots of activities daily and the staff was great!!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do at this resort. Friendly and helpful staff.
Stayed 5 nights in Feb 2025

8/10 Good

Applonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Great pool and people. The service was excellent and very clean. The bathroom was ok, a bit dated. They did try to sell us excursions but wasn’t pushy when we said no. The food was good, really loved the bookable restaurants. The entertainment was good and more for older clientele. Great resort if you want to relax.
Stayed 4 nights in Feb 2025

10/10 Excellent

Livia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire stay was excellent.
Stayed 8 nights in Mar 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I enjoyed a week at this beautiful property! The experience team made us laugh, get active and took time to get to know us personally, Kenndell, leads the experience team and he goes out of his way to make everyone feel welcome and laugh- he is truly the resort’s greatest asset! The restaurants were amazing and we were able to visit each one once and Expedia provided us with room service! Lupe at the spa works magic with her fingers so much so had to visit twice! There were only two ways to improve our stay~The beach needed to be cleared of the seaweed that arrived our first day and remained all week on shore, and the photographers were a little too aggressive IMO. Looking forward to returning with the rest of my family! Thank you Ocean Maya Royale for a memorable vacation!
Stayed 7 nights in Mar 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Just lacking a bit in the activities department. Not much to do other than the pools and restaurants
Stayed 5 nights in Mar 2025

8/10 Good

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort, from the dining options, to the clean and comfortable room. However, I won’t be back due to the noise coming from the party pool. Even though I was on the beach, far down from the pool, I couldn’t even read my book or listen to the waves because the music was blaring loud. So too bad.
Stayed 7 nights in Mar 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout on a really beautiful setting. They’ve got a GREAT length of beach with plenty of lounger chairs, hammocks and even a swing facing the ocean! 2 pools, one chock full of entertainment and activity, the other calm & quiet. Cleanliness and service are obviously a priority here. Only downside: no readily-available food by beach/pool area. You have to go into the nearby restaurant for a sit down meal or back up to the lobby for buffet. Would be great if the had a typical resort-style beach/pool grill with burgers or pizzas or nachos or tacos to grab ‘n’ go. 2 people in our group (and others we spoke to) unfortunately stricken with “Montezuma’s Revenge” :(. Buffet dinners were “ok” but available restaurants were really good. Only 1 tough to reserve was japanese tepanyaki. Entertainment staff are INCREDIBLE! Would recommend to anyone unless you’re a SEVERE, inflexible foodie.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kyra-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at Ocean Maya. The resort is not as big as other properties but that was the best of the property. Everything is walkable and the staff are so attentive. The events were fun and ranged from cocktail making, sushi making, yoga and paint n sip. Kendall from the experience team, is an amazing person! He is so fun to be around and made our stay that much better!! He hosted the karaoke night, aqua fit and other events. The rooms are clean and very lovely. The staff are nice. The beach is SO CLOSE and since it’s smaller resort there’s a lot of lounge chairs and hammocks through the day. We will definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Diane Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with lush grounds. The beach is lovely, water is clear and you can walk a long distance. Food is pretty good: favourite was the sushi bar, breakfast buffet and the coffee shop.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hayley Alicia Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you get at this resort for the price is excellent. It doesn’t have the polish of a 5-star property, but otherwise it is top notch. Most important for an all inclusive, the food was excellent. We ate almost every meal at the buffet and were not disappointed by the quality or selection. There were also not long lines at the bar. Our rooms were very nice and about the mid-point on the property, so it was convenient to both dining and the beach/pool. The bottle of wine we got as Expedia guests was gross, but that’s ok. The pool scene was fun with music and activities at one of the pools, which kept us entertained. The staff was friendly and engaging. We particularly loved Viri, who was awesome. Every night there was some kind of show (except one night was a guest talent show and we skipped that but we could hear the cheering so it must have been fun). The dancers for the shows were very talented. The experience had a cruise ship vibe to it without the overcrowding and need to do excursions. Between the buffet, fun activities (think pool volleyball and a foam party in the pool), swim up bar, and entertainment, it was lots of fun. Bonus points that there were no little kids running around.
Stayed 5 nights in Mar 2025

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful resort, with plenty of dining options that were healthy. Nice resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: the staff is great. Fairly quiet. Adult only. Food was very good. Disliked: The hotel caters to the privileged and ignores the rest. Not much benefit for the cost of being privileged. Had to call almost daily to get the fridge restocked with water. No lactose free deserts besides sorbet. Should be better.
Stayed 14 nights in Feb 2025

8/10 Good

Keith Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alcohol choices were limited with package.
Stayed 7 nights in Mar 2025