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Ocean Maya Royale - Adults Only - All Inclusive

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
Poolside bar
Indoor wedding
View from property
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Privilege Junior Suite

Privilege Junior Suite | Garden view

Privilege Junior Suite

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite with Jacuzzi

Privilege Romance Suite with Jacuzzi

Privilege Romance Suite with Jacuzzi

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Junior Suite with Jacuzzi

Privilege Junior Suite with Jacuzzi

Privilege Junior Suite with Jacuzzi

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout curtains

Junior Suite

9.2 out of 10
Wonderful
(135 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Junior Suite Ocean View

Minibar, in-room safe, desk, blackout curtains

Privilege Junior Suite Ocean View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 6.8 mi (10.9 km) from Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.6 km
  • Tres Rios Ecopark - 7 min drive - 3.5 km
  • Gran Coyote Golf - 7 min drive - 6.4 km
  • Playa Paraiso Golf Course - 10 min drive - 12.3 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 12.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬7 min drive
  • ‪Seafood - ‬8 min drive
  • ‪Beach Bar - ‬8 min drive
  • ‪Festival - ‬7 min drive
  • ‪Jaal-Ha - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1732 out of 2782 reviews
Rating 8 - Good. 619 out of 2782 reviews
Rating 6 - Okay. 256 out of 2782 reviews
Rating 4 - Poor. 87 out of 2782 reviews
Rating 2 - Terrible. 88 out of 2782 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Theresa

Stayed 1 night in Feb 2026

10/10 Excellent

Martha Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, food was amazing, facilities were pristine and spectacularly maintained, and rooms were big, comfortable and well equipped. It is much better to rent a car to get to this location and be able to visit nearby attractions such as cenotes, Xcaret, Cancun itself, etc. Only negative side is that the “all inclusive” does not actually include water activities such as kayaks, scuba diving, jet skis, etc. they all have additional prices, even those that were supposed to be included such as kayaks, have some tourist taxes. The additional price was mentioned during the booking process (for jet skis), though. By far the best restaurants were the French and the Italian, truly spectacular food and service. The cafe near the lobby was also really good, with very tasty options and excellent service. The beach was pretty small but very well maintained and clean, despite sargassum, it was frequently removed. The pool was also very nice, with an open bar next to it, as well as a pizza station. Overall, a spectacular experience, would definitely come back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean resort, great staff and the food was very good!
Stayed 6 nights in Jan 2026

10/10 Excellent

Tara

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am not crazy about the bathroom set up (door being just an opaque swing door) but absolutely everything else was fantastic
Stayed 7 nights in Jan 2026

6/10 Okay

Kimberly

Travelled with group
Liked: Cleanliness
Room was dated. We did not get the room we thought we had reserved. Hardly anyone in our group did either and other guests we met did not either. Privilege package is not worth it.. If you are a smoker, you will not be happy. You cannot even smoke on the beach! Beach access is limited and privilege section is limited. The bell hops that greet you at the door raised the taxi cost that we had already been quoted so much so that we had to cancel our entire day of plans because of them. Food was good, pool was chilly but nice, jose at the towel stand was the best. The bartenders were good too.
Stayed 5 nights in Jan 2026

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff, food mostly good.
Stayed 7 nights in Jan 2026

10/10 Excellent

Harumi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. The resort was somewhat dated but it was clean and the staff were very nice. The buffet was adequate but what stood out were the restaurants which were excellent. I loved seeing the animals on the grounds.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kelly Dwayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent and food was quite good. Mike's coffee shop was great for morning coffee. Liked the smaller size of the resort.
Stayed 14 nights in Jan 2026

10/10 Excellent

Darlene, Clifton

Stayed 5 nights in Jan 2026

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such a good time at this resort. From the minute we showed up, everyone was super friendly and helpful. Check‑in was quick, and we were at the pool with a drink in our hands before we knew it. The room was clean and comfy—nothing to complain about. Housekeeping kept everything tidy, and we always had fresh towels, which was awesome after long days in the sun. The food was solid. Tons of options, and we never went hungry. The buffets had a bit of everything, and the à la carte restaurants were a nice change when we wanted something different. Drinks were great too—bartenders knew what they were doing and kept the good vibes going. There was always something to do: pool games, beach time, nightly entertainment, or just chilling. You could be as active or lazy as you wanted, which we loved. The whole place was clean and well taken care of. The pools were great, the beach was beautiful, and the grounds were always spotless. Overall, we had an amazing, no‑stress vacation. Great staff, good food, lots to do, and a super relaxed atmosphere. Would definitely come back.
Stayed 10 nights in Jan 2026

10/10 Excellent

Derek L, Williston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome!! Great entertainment, food and drinks
Stayed 7 nights in Jan 2026

6/10 Okay

Tamara Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff was very friendly, the food was decent, rooms were clean. Had some issues with follow through on room request with mini bar. We had the privilege package and I think they could use more servers on the beach and more butler’s for coordinating dinners and events
Stayed 5 nights in Jan 2026

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I stayed at this resort for seven days and, it was absolutely stunning. It went above both our expectations. The staff was extremely friendly they would always greet you or ask if you needed anything brought to your room (towels, fresh sheets, water bottles etc) the restaurant on the resort were all fantastic. The rooms were always very clean and smelled fresh, the staff was always managing the beach area and removing any seaweed that washed up. The resort itself was very clean and welcoming we highly recommend this resort and we’ve already booked our next stay with them. If you are looking for a fantastic resort this is the place, from the view to the food and the staff I couldn’t recommend this place more.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was all amazing! Would definitely stay here again. Food was great too! No complaints
Stayed 7 nights in Jan 2026

8/10 Good

Ruth

Liked: Cleanliness
Ok
Stayed 7 nights in Jan 2026

8/10 Good

Karolina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great food selection, amazing beach, clean room and grounds were well kept. Would go back
Stayed 7 nights in Jan 2026

4/10 Poor

Pradeep

Travelled with family
Hotel was a little dated but food was decent and service was good. We had sent a message to the hotel a few days before checking that we will have 4 and not 5 people checking in. They charged us for 5 and mentioned that reservations department will refund the balance once they talk to Expedia. Expedia mentioned to us that they refuse to refund the balance because of their policy.. the whole system seems designed to screw the guest as much as possible without them finding out..
Stayed 5 nights in Jan 2026

10/10 Excellent

Michelle Crystin Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful and very well maintained. The room was clean and had a nice large balcony. All of the food was excellent, and the staff were very friendly. This was likely due to our rooms proximity to the main building, but very loud music played past midnight every night making it difficult to sleep. All in all, we had a really wonderful time and highly recommend staying at Ocean Maya Royale.
Stayed 6 nights in Jan 2026

8/10 Good

Kristina

Stayed 5 nights in Oct 2025

10/10 Excellent

Myra Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room: Very clean. Our room gets cleaned and tidied everyday. I didn't get their names but we are in room 2601. Staff: Amazing! Viri from daily activities, amazing. Antonio from pool bar, amazing! Would be nice to have a better nightly entertainment. Pool: would be nice to have a hot tub. It was a great experience overall!! I have no regrets booking this place. Although you may want to reconsider the free tours you offer your guests. We were forgotten, claiming the driver had a minor accident. Although when we complained to the driver of another group, miraculously our pick up was just 5 minutes away. We waited for more than an hour for our ride back to the hotel.
Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best Times
Stayed 4 nights in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is heaven. Amazing, friendly staff. A great food selection. Very nice rooms with powerful A/C. Beautiful grounds and consistent beautiful weather. This was our 2nd time there and we will be back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Melinda Joy

Food was wonder
Stayed 5 nights in Jan 2026

10/10 Excellent

Dani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have to say that this hotel goes out of their way to make sure you have an amazing time & experience. We spent 10 days there & didn’t really know what to expect but we were very happy just after one day there. What made our vacation so special is the entertainment team the way they go out of their way to make sure you’re participating with all the events, a very special thank you to Gustavo my brother we became best friends after the first day much love to everyone Victor,Maryanne,Sussi,the hotel is taking care of by the staff altogether & the food at this resort is really good & always fresh. Overall I give this place 10 on 10. A special thank you to Esther in the buffet she took very good care of & thank you to Rodrigue for all the food for also taking care of us.
Stayed 10 nights in Jan 2026

10/10 Excellent

Parker

Stayed 5 nights in Jan 2026