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The Royal Haciendas All Inclusive

4.0 star property

Photo gallery for The Royal Haciendas All Inclusive

Exterior
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 97 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • 134 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(63 reviews)
  • 37 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(46 reviews)
  • 97 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

1 bedroom, pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(63 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.8 out of 10
Exceptional
(23 reviews)
  • 134 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

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4.1 out of 5, Very good, 2,533 reviews
The price is NZ$401
includes taxes & fees
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About the area

Playa del Carmen

With a stay at The Royal Haciendas All Inclusive in Playa del Carmen (Corasol), you'll be within a 15-minute drive of Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 8.5 mi (13.6 km) from Maroma Beach and 11.4 mi (18.4 km) from Xcaret Eco Theme Park.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.8 km
  • Gran Coyote Golf - 6 min drive - 2.8 km
  • Quinta Avenida - 7 min drive - 4.3 km
  • Playa del Carmen Main Beach - 8 min drive - 4.3 km
  • Punta Esmeralda Beach - 8 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Toscana - ‬13 min walk
  • ‪Restaurante Riviera - ‬16 min walk
  • ‪Santo Taco - ‬13 min walk
  • ‪Las Máscaras - ‬14 min walk
  • ‪Los Lirios - ‬14 min walk

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, 4 hot tubs, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Kinokó, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1057 out of 1843 reviews
Rating 8 - Good. 430 out of 1843 reviews
Rating 6 - Okay. 214 out of 1843 reviews
Rating 4 - Poor. 77 out of 1843 reviews
Rating 2 - Terrible. 65 out of 1843 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Julio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like the food and the service. The food is terrible. The service was horrible. Waiters/servers were not attentive. They need to change their menu options or seriously change their chef. The food is too bland and not enough options.
Stayed 7 nights in Jun 2025

6/10 Okay

Adil

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Front desk v
Stayed 6 nights in Jun 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel clean and quiet. The food was ok need more spicy food or salsas
Stayed 7 nights in Jun 2025

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the resort! There’s so much to do every hour of the day for children and adults, you won’t get bored. Food and drinks were really good as well. Pay attention to the smaller cafes or pool bars they have the best seviche and aguachile. They have top notch customer service everyone is very friendly. Pools are very well taken care of and clean. Environment was family friendly. I would definetly stay there again. Cons: you will be persuaded for a time share. Taxis don’t like Ubers or Didi’s. We got harassed for using one in front of the resort by a taxi driver.Taxi was WAY overpriced for the distance in comparison. The beach on the resort always has the red flag. It’s not swimable due to erosion but kids can still play on the edge. Bring lots of singles EVERYONE expects a tip even off site. Just bring a lot of money if you plan to shop in mercados. Everything is was overpriced.
Stayed 6 nights in Jun 2025

10/10 Excellent

Angelique

Travelled with group
Liked: Cleanliness, property conditions & facilities
We enjoyed our visit. Beautiful property. The restaurants are all just so-so and not many choices. Most of the staff were very accommodating and awesome to work with. A few had very bad attitudes for some reason. Definitely need more food options and higher quality of food. Not everything is included in the "all-inclusive" which we were unaware of. Maybe not worth it.
Stayed 7 nights in Jun 2025

8/10 Good

kirenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados son muy atentos y serviciales.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. AMAZINGING STAFF LOVE THEM ALL. PLEASE GIVE THEM ALL A RAISE!!!
Stayed 4 nights in May 2025

10/10 Excellent

Nicole Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all inclusive stay and it was a wonderful experience! The one downside is the time share sales situation. They lure you in with good discounts on excursions then try to smooth talk you into purchasing a time share. Aside from that, we will very likely be back!!!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time visiting! It is a family place, and staff is friendly!
Stayed 5 nights in May 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The quiet
Stayed 5 nights in Jun 2025

10/10 Excellent

Juan Luis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was super ,good food employeers so attentive and lovely attitude super clean and I felt safe all time
Stayed 3 nights in Jun 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is gorgeous and so clean!
Stayed 6 nights in Jun 2025

10/10 Excellent

Jelena

Liked: Cleanliness
Stayed 2 nights in Jun 2025

6/10 Okay

Jorge A

Stayed 5 nights in Jun 2025

6/10 Okay

Karen, ETOILE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was excellent! It is a place if you are only going to lay by the pool and not really do much more. The food for me was horrible but I am a picky eater. One of the shows was really good. Staff were ok but some just seemed rude. Not sure if it was a communication issue. Membership selling was a big issue for us. We met the first day there and asked how we liked the resort. We hadn’t seen anything yet! If you are not at all interested, don’t from the start no matter what is promised. One side of beach was not well maintained, while the other was great.
Stayed 5 nights in Jun 2025

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean staff is great .. just had a couple if issues water mark in our room ceiling.... need a kittle updates
Stayed 8 nights in Jun 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, friendly staff, amazing pool. Food was great and shows were awesome.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ramiro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the Hacienda structure of the building, food was good, great staff all around, very clean and customer service was great
Stayed 5 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and really enjoyed the resort! It was clean, safe, and the staff were very helpful and friendly!
Stayed 7 nights in Jun 2025

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. The concierge begins by walking you to your room and showing you around, answering any questions you may have. Our concierge had a very sweet demeanor. The restaurants were all good but kimonos were the best with wait staff and food quality. I love the resort keeps so much flora and fauna. The only potential negative is that when buying the inclusive package it stated all gratuities were included but it’s quite obvious most waiters expect a generous tip in addition. So if you stay here be sure to add that into expenses. Being a buffet style restaurant it seems odd to expect that, too serve drinks. The guy who worked the beach needs extra tips walking back and forth in the heat and being so attentive. The pools are large and well cared for. Housekeeping is the best I’ve ever seen. There is a dancing show with popcorn on Tuesdays that is great for everyone. All in all the best all inclusive I’ve ever had. Also we went in seagrass months but the staff had it cleaned so it was never a problem (those workers deserve a raise) and the snorkeling was still great!
Stayed 5 nights in Jun 2025

10/10 Excellent

Kyle William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was incredibly clean, the room was excellent, and the staff helpful and friendly. The only wish was for a few more dinner options, as reservations at the two main dinner restaurants were difficult to get.
Stayed 5 nights in Jun 2025

4/10 Poor

patrick

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The rooms was cleaned well daily. Free room service. However, dining options were limited, reservations were difficult, rules changed daily at the bars, indoors, and with making reservations. The beach was awful. Barely anyone even went to the beach. The area around the resort was not family friendly as people say.
Stayed 7 nights in Jun 2025

8/10 Good

Fernando

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value, very clean. Most of the staff was very friendly, some not so much. Limited restaurants with extremely limited reservations. Time share owners get preferential treatment, it’s very obvious. Overall it was a good vacation and our family may return at some point in the future.
Stayed 7 nights in May 2025

10/10 Excellent

Johnny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENTE!!! We had an amazing experience from the moment we arrived with Jonathan in the front lead bell boy, took our bags, welcomed us home. He helped us with everything from bags to taxis. Front desk, our gamer friend Gina helped us upgrade our room from an ocean view to an ocean front, took care of any reservations questions and all room and resort questions we had. 1 thing we could have done without was the hustling concierge that wanted to sell us a timeshare so bad he followed (escorted) us to our room and even called our room twice to get us to come to a timeshare showing. I understand it’s a business, but once we said, “No, we are on a family vacation with plans all week”, he should have gotten the hint and allowed us to enjoy our time hassle free. Other than the slight annoyance from the time share which really wasn’t a big issue, EVERYTHING was absolutely perfect! Pools, food options, food quality, room quality, cleanliness, room service, themed nights, it was top shelf greatness from beginning to end!
Stayed 4 nights in Jun 2025