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Urban Puebla by Grupo Amber

3.5 star property

Photo gallery for Urban Puebla by Grupo Amber

Hallway
Reception
Terrace/patio
Superior Suite | Living area
Superior Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View map
Calle Cholula 11, Colonia La Paz, Puebla, PUE, 72160
  • Place, Triangulo Las Animas Shopping Center
    ‪2 min drive‬
  • Place, Galerías Serdán
    ‪2 min drive‬
  • Place, Cuexcomate Volcano
    ‪3 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Suite

Standard Suite

Standard Suite

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Parking included
  • Free Wi-Fi
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4.4 out of 5, Excellent, 106 reviews
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About the area

Puebla

Located in Puebla (La Paz), Urban Puebla by Grupo Amber is within a 10-minute drive of Zócalo de Puebla and Angelopolis Commercial Center. .This hotel is 12.6 mi (20.2 km) from Africam Safari and 6 mi (9.6 km) from Great Pyramid of Cholula.

What's nearby

  • Fuente de los Frailes - 3 min walk - 0.3 km
  • Triangulo Las Animas Shopping Center - 2 min drive - 1.9 km
  • Galerías Serdán - 2 min drive - 2.3 km
  • Cuexcomate Volcano - 3 min drive - 2.3 km
  • National Museum of Mexican Railroads - 3 min drive - 2.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla Intl. Airport (PBC) - 35 min drive

Restaurants

  • ‪LULO BREAKFAST & BRUNCH - ‬5 min walk
  • ‪El Parrillaje - ‬3 min walk
  • ‪Breaking Bread - ‬6 min walk
  • ‪Dominica 19 - ‬5 min walk
  • ‪Sushi Seven - ‬3 min walk

About this property

Urban Puebla by Grupo Amber

Hotel in Puebla with free parking
Urban Puebla by Grupo Amber offers 16 accommodations with complimentary toiletries. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Stay in one of 16 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Free self parking is available onsite.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • Streaming services

More

  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number 5550620602

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Urban by Arkana
Arkana Urban Collection
Urban Arkana by Rotamundos
Collection O Urban by Arkana
Urban Group Amber Collection O
Urban Grupo Amber Collection O
Urban Puebla by Grupo Amber Hotel
Urban Puebla by Grupo Amber Puebla
Urban Puebla by Grupo Amber Hotel Puebla

Urban Puebla by Grupo Amber Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 83 reviews
Rating 8 - Good. 23 out of 83 reviews
Rating 6 - Okay. 4 out of 83 reviews
Rating 4 - Poor. 4 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio excepcional, el cuarto grande y muy limpio, estacionamiento seguro. Me volvería a hospedar.
Stayed 1 night in Jul 2025

6/10 Okay

Hugo

Travelled with partner
Liked: Staff & service
Lobby in front of room in a small area, you can here what is going on there and garage door under the room, open several times at night or early in the morning while trying to rest, really noise, room really nice, no a/c available
Stayed 1 night in Jul 2024

4/10 Poor

JACOBO

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
En el reglamento se enfocan mucho e insisten en que debe uno ser cuidadoso y limpio al usar toallas, sábanas, etc, lo malo es que el hotel no es capaz de darte una habitación con sábanas limpias, toallas y superficies, la limpieza de la habitación que me asignaron muy mala, el servicio del personal fue bueno, se disculparon por el inconveniente pero definitivamente no volvería a quedarme ahí.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra, East Hampton

Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y atención.
Stayed 1 night in Nov 2023

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Marc, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern, clean place, spacious room and bathroom, excellent bed. For breakfast go to nearby Breaking Bread Cafe, 2 walking minutes away because there is no restaurant at hotel, only vending machines. Close to many restaurants along Juárez all in walking distance. Entrance outside not appealing due to abandoned properties but inside hotel it’s modern and clean. Very quiet at night.
Stayed 2 nights in Jan 2022

6/10 Okay

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boutique hotel is brand new, located on quiet and safe street, and the staff- front desk service is outstanding. They helped when I checked out with my elderly parents, who felt very safe and appreciative. I found this very special, in addition, they accommodated a few requests without hesitation. Thumps up for the staff and the facilities, I will be back for sure.
Stayed 1 night in Nov 2021

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es excelente, no hay ruido, esta muy limpio y esta muy lujoso
Stayed 2 nights in Jul 2025

8/10 Good

Juan Pablo

Liked: Cleanliness, property conditions & facilities, room comfort

Mal servicio de un encargado

al final se quedó una persona extra y llegó un encargado y dijo que no podía estar en la habitación. altas horas de la noche. le dije que pagaría su costo extra pero se negó a aceptarlo y quería sacarla del hotel en ese momento. se me hizo un pésimo criterio, al final me enteré que sí se podía pagar una persona extra.
Stayed 1 night in Jun 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorpresa

Una gran sorpresa por lo bien que está tanto la ubicación, comodidad, limpieza y otros como el precio!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

DIEGO ALBERTO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran servicio!!

Excelente!!
Stayed 1 night in Aug 2024

8/10 Good

Vanessa Olvera Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Stayed 1 night in Aug 2024

10/10 Excellent

LILIANA E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Jul 2024

10/10 Excellent

Rafael

Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente trato, excelentes instalaciones
Stayed 1 night in May 2024

10/10 Excellent

David

Stayed 1 night in Jul 2024

8/10 Good

Susana

Business traveller

Importante limpieza

Muy bien la atención muy buena solo si el personal de limpieza debería hacerlo mejor ya q solo se vio como q te dieron la cama pero no cambiaron sábanas y la limpieza por encimita porque ni movieron muebles pero en general bien, creo q la limpieza es muy importante
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Colchón y almohadas muy duros. Mi esposa y yo dormimos poco y mal por culpa de la incomodidad de la cama. No había shampoo ni jabón en los dispensadores del baño.
Stayed 1 night in Jun 2024

10/10 Excellent

Alan Josué

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Alan Josué

Stayed 1 night in Jun 2024