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Daily full breakfast (MXN 80 per person)
Interior entrance
Property grounds
Terrace/patio
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View map
Calle 4 Poniente # 504, Centro Histórico, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪5 min walk‬
  • Place, Santo Domingo Church
    ‪5 min walk‬
  • Place, Puebla Cathedral
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪45 min drive‬

Room options

Similar properties

Reception
Hotel Gala
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
4.0 out of 5, Very good, 636 reviews
The price is NZ$94
includes taxes & fees
21 Mar - 22 Mar
Hotel Gala

About the area

Puebla

What's nearby

  • Zócalo de Puebla - 5 min walk - 0.5 km
  • Santo Domingo Church - 5 min walk - 0.5 km
  • Puebla Cathedral - 8 min walk - 0.8 km
  • Los Sapos Bazaar - 12 min walk - 1.0 km
  • Puebla Convention Center - 15 min walk - 1.3 km

Restaurants

  • ‪Ostionería Gloria - ‬3 min walk
  • ‪Tacos Árabes Bagdad - ‬3 min walk
  • ‪OCHO30.4 - ‬5 min walk
  • ‪El Corona - ‬3 min walk
  • ‪La Kava - ‬2 min walk

Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 379 reviews
Rating 8 - Good. 142 out of 379 reviews
Rating 6 - Okay. 118 out of 379 reviews
Rating 4 - Poor. 39 out of 379 reviews
Rating 2 - Terrible. 23 out of 379 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For someone that went on a solo trip it was very comfortable and safe
Stayed 2 nights in Apr 2024

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi service poor
Stayed 6 nights in Sep 2023

10/10 Excellent

ROBERT

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena atencion del personal...lo unico malo los horarios del desayuno muy cortos...
Stayed 4 nights in Oct 2022

2/10 Terrible

Bonny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here

Rooms were dark, dingy, musty. Bathroom appalling. The continental breakfast was pathetic.. Do yourself a favor and pick a better hotel.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and knowledgeable with English.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff some kind of rude, people talking loud in the middle of the night, not ac or fan, rooms very hot !
Stayed 1 night in Jun 2019

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort

2 double bed room

The room was excellent--we had a nice little balcony that opened onto the street. It was quiet enough at night and the bed was comfy. The internet worked fine and the room was spotless, except the ceiling fan was filthy(we left them a note about that). The breakfast was a choice of 3 'continental' styles (fruit or bread or cold cereal) all with coffee and OJ. One time they charged us extra for milk for our coffee, another morning they didn't. You could also order from a full menu for a fairly good price to fill out your breakfast.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
The phone number did not work so there was no way to contact the hotel. They did not respond to the email we sent. No front desk to check in and no way to even get in because the number was incorrect or disconnected. Therefore, we had to find another hotel.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The gentleman at the front desk was very unwelcoming. I asked to borrow an iron for my clothes--he made me feel like a thief, saying i bring it right away or that i gibe a deposit to borrow it. I dont mind about the deposit, it was the way and the reasoning he gave. He pretty much said i could steal the iron. Even the bell boy was very appologetic in the way to my room. Je witnessed the entire conversation and felt bad for what he heard.
Stayed 1 night in Dec 2018

10/10 Excellent

Salvador, Douglas, AZ.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

This was a Nice hotel great price. There is nothing more to add. You buy a night you spend the night and that's it nothing more.
Stayed 1 night in Feb 2018

6/10 Okay

LUIS ANGEL

Liked: Room comfort

Not very good

The hotel is very old, and does not have any flair or good service. Breakfast was terrible. I booked it because a group of mine stayed there, but I wouldn.t recomend this Hotel, very sorry.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Chris, Solihull, England

Liked: Cleanliness, staff & service, room comfort
Welcoming and friendly staff assisted us unloading our motorcycle and made our stay very pleasant. It's an old hotel in the historic part of Puebla, it's not the Ritz but it is clean, comfortable and good value

4/10 Poor

Verified traveller

Disliked: Room comfort

Ok for the price

Room in front of the street was very noisy.

2/10 Terrible

Smatos, Portugal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great disappointment

The hotel advertised itself as a four-star, but upon arrival and check-in, we immediately noticed it is not a four-star, in fact it may not even be eligible for a single star. Linens were ripped, old. Bed was old, not comfortable. room as very small and little space to walk around. Extremely dirty couch. Very poor breakfast, no choice of breakfast (they force toast on you but advertisement says there is bread; for a continental breakfast, milk has to be paid separately; the hot drink offered has caffeine, which is not appropriate for anyone with a heart condition or children). When requesting an iron at the reception desk, it was dirty and old. Everywhere in the hotel, there was noise, either from the corridors, or from the street. Noise insulation is non-existent. Since it was winter, you'd expect the hotel to provide some duvets or equivalent, but this didn't happen. WC/Shower-room was minuscule and dirty. Chipped tiles, dirty plumbling, etc.

6/10 Okay

Fiona, Melbourne

Disliked: Staff & service, property conditions & facilities
We knew we were staying at a budget hotel so we knew what to expect. Room size was fantastic. We had to go and buy our own pillows as the ones they provided were terrible (not fussy pillow people usually). Also there was a loud noise that lasted all day until late then started again at 7am. Presume it was hot water system or something? Had to listen to music when went to bed to override the sound. Definitely could be better at service at front. There was no 'how was your stay? ' when we left. The courtyard in the middle is lovely and we did enjoy some time there. Overall we got what we expected.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Was good

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Center of Puebla

The hotel is a nice one, but it has no WIFI in the rooms. You have to go down to the common areas for any service. There is breakfast included which was very nice, although it's only toast and some drinks. The historic center of Puebla, a UNESCO site, is only a few minutes walk away. Overall, the hotel was nice.

6/10 Okay

Elvia, Oregon

Disliked: Staff & service, room comfort

Noisy Hotel with Indifferent Staff

We had room 203, which is above the entrance, and it was extremely noisy. The night staff was very abrupt, short-tempered and rude. Also, the head waitress during breakfast should find a new job: she gave horrible service and clearly did not want to be there.

8/10 Good

Grato, USA

Liked: Cleanliness

Pleasant stay

Very well situated hotel, close to everything and pleasant staff. The breakfast is lackluster and the staff could not help me with information on how to get to the bus terminal. I asked both the morning and evening personnel and neither knew. The room was rather small with a balcony. The area is quiet at night.

6/10 Okay

john, San Marcos, TX USA

Liked: Cleanliness
Disliked: Room comfort

Puebla Hotel Review

My room was on a busy street with traffic and horns honking at all hours of the night, we have stayed here before with an inside room without these problems. comfortable hotel in a good location in Puebla will stay there again.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Good for price/location

Excellent for the price Clean enough Great location Not very secure