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We booked the Corner Han River View room and really enjoyed our 4D3N stay. The room view was fantastic and the rooftop pool was definitely a highlight. Breakfast was decent but did not particularly wow us. Unfortunately, our experience with Hotels.com was very disappointing. After booking, my reservation stated that the room was a smoking room. As I am sensitive to cigarette smell, I immediately contacted both the hotel and Hotels.com. Hotels.com informed me that there were no non-smoking rooms available in the same category and suggested I downgrade to a lower category room while paying even more than my original booking price. Unsure about this, I contacted the hotel directly and was told that non-smoking rooms were available. Upon check-in, the hotel staff even confirmed that all rooms in the hotel are non-smoking rooms. Had I followed Hotels.com’s advice, I would have paid extra unnecessarily and ended up with a lower category room. This is not my first bad experience with them. Previously, several of my reward nights expired despite me being a frequent user, and no proper explanation was given. The hotel itself was great, but this experience has made us lose trust in Hotels.com completely.

Clean, spacious, nice services

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.

Didn’t like the layout of the bathroom (no doors), but the massage facilities were top notch and the grounds were beautiful. Food was good but not top tier per se.

Goods: Good mannered and helpful staff Good quality breakfast buffet Fantastic view from room Simple and comfortable room design To be improved: Room and bathroom floor could be cleaner Consider to add more workable space in bathroom e.g. to put toiletries, to hang bath and face towels Consider installing door or partition for the shower stall so that water won't splash everywhere, so that bathroom can be used by more than 1 person at the same time Consider using more opaque material for the window glass dividing the bathroom and the room to enable reasonable privacy. Current blinds used does not serve the purpose Bads: Terrible water pressure in shower; water could be suddenly very hot that burned the skin or suddenly very cold without warning, and the water temperature could not be controlled either. Will need to wait for a minute or longer until the water temperature turned back to a safe water temperature by itself before we could continue to shower!! Both the shower and sink drainage could be blocked and caused water overflowed anytime for a long while then suddenly unblocked to drain the water, but the bathroom floor and sink area already messy wet everywhere!!

We booked a room with the shower and no bathtub but they “upgraded” us to the room with the bathtub. Bathtub layout is terrible. It’s super noisy by the beach especially at night and weekends (lots of loud noises speakers, lion dance, partying etc). Water pressure is really bad, there is hot water to you just have to wait for it to warm up. Service is great, Location great by beach. Next to expat area