8/10 Good
jacqueline
14 Apr 2025
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel staff were amazing.
Location and the building was spectacular!
We went to the spa and this was a bit disappointing, there were no locker keys so had to take my clothes and bag into the swimming area. We were told we would be given gowns and slippers but they didnt have any , we had to wait for somebody to go and find gowns but they didnt have slippers.
The showers did not have any shower gel or shampoo the bottles were empty.....the machine to spin costumes was broken and no plastic bags for wet costumes
The water bottles to get a drink in the Pool were empty!
I am a member of a Gym where i live and all of the above things are a priority so i was very surprised that all of thiese things were lacking! We didnt bother to go back to the spa the next day!
Our bedside tables and lamps were covered in dust!
The patio area outside of our room could have done with a sweep and power wash....too dirty to sit out there which was a shame!
Food was really good.... that is the afternoon tea, dinner and breakfast!
Reception staff were really helpful!
jacqueline
Stayed 1 night in Apr 2025