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Best Western Rochester Marketplace Inn

2.5 star property

Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Lobby
Fitness facility
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(48 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free Wi-Fi

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free Wi-Fi

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Exterior
Comfort Suites Rochester Henrietta University Area
Rochester
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.4 out of 5, 1,000 reviews
The price is NZ$179
includes taxes & fees
18 May - 19 May
Comfort Suites Rochester Henrietta University Area

About the area

Rochester

When you stay at Best Western Rochester Marketplace Inn in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.4 mi (8.7 km) from Strong and 14.7 mi (23.6 km) from Lake Ontario.

What's nearby

  • Monroe Community College - 16 min walk - 1.4 km
  • Marketplace Mall - 18 min walk - 1.6 km
  • Tim Hortons Iceplex - 2 min drive - 1.8 km
  • University of Rochester - 12 min drive - 8.6 km
  • Rochester Institute of Technology - 12 min drive - 13.6 km

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪Tully's Good Times - ‬14 min walk

About this property

Best Western Rochester Marketplace Inn

Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 94 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 83 out of 1002 reviews
Rating 2 - Terrible. 84 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Rui

Stayed 1 night in Dec 2025

10/10 Excellent

jakob

Liked: Cleanliness, amenities
Great room and staff
Stayed 1 night in Jan 2026

8/10 Good

Anesia

Stayed 3 nights in Jan 2026

10/10 Excellent

Umar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything good.
Stayed 1 night in Jan 2026

6/10 Okay

Aidan

Stayed 1 night in Jan 2026

10/10 Excellent

Anesia

Stayed 1 night in Jan 2026

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean.
Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Stayed 2 nights in Jan 2026

8/10 Good

Mai Ning

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2026

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We left -- there was visible mold on the ceiling and in the tub. The lever to move the water from the lower faucet to the shower head was missing. soap scum all in the soap dish in the shower. Water damage behind the toilet with wallpaper that was bubbling.
Stayed 1 night in Jan 2026

8/10 Good

Debbe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was cold.
Stayed 1 night in Jan 2026

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel is very clean, the beds comfortable, and it is updated. The bathrooms aren’t big but they aren’t closets either. It is a solid 2-3 star hotel from the physical conditions. Now for my experience. The person at the front desk wasn’t overly friendly or welcoming upon check in. I didn’t take it personal as I checked in at 9 pm. Our room was at the end of the hallway on the 2nd floor. I could smell marijuana in the hallway and coming from the stairwell. It wasn’t strong in my room and my young teenager and I just wanted to get to bed. We got settled and around 10 pm a man tried to get into our. I said, “What do you want?!” and the guy said, “Oh, wrong room” and I heard him then knock on the door across the hall, voices of other men and a door close. Then my room started to smell like marijuana. I went to the front desk to report everything and the man at the front desk downplayed everything. He insisted I was safe because no one could get in and it was probably kids with a hockey team. He offered to move us but I had to move my luggage to the lobby first and turn in the old room keys before I was given a new room. The man seemed annoyed to do his job but after I moved my luggage into the lobby he did apologize. I didn’t sleep well because I could hear people going in and out of rooms near mine all night.
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Beds were very comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly, Hermon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay will return
Stayed 1 night in Jan 2026

6/10 Okay

Juanita

Liked: Cleanliness, staff & service, amenities
The room needs updating the toilet seat was round on an oblong toilet bowl they had the wrong lid on the toilet back. No shampoo. The room itself was a nice size .
Stayed 2 nights in Jan 2026

10/10 Excellent

Richille, Bradford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great stay. Front desk was super sweet and accomodating.
Stayed 1 night in Jan 2026

4/10 Poor

James

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we arrived, the room was not ready. I had to wait. When we got to the room, it didn’t appear as though there was a complete cleaning that was done. There were hairs on the bedsheets and they had to be completely redone. It didn’t look like they had staff to do it and the front desk person and another person had to do The ref fitting of the beds. We have stayed there in the past and it was a good economical option, but I’m not sure we can go back now.
Stayed 1 night in Nov 2025

6/10 Okay

JD

Stayed 3 nights in Dec 2025

8/10 Good

Marie

Stayed 1 night in Dec 2025

6/10 Okay

logan

Room wasn't bad, there was some small details that could be cleaned better but sheets and room were clean and comfy and room smelled nice when we walked in. Breakfast wasnt bad
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Rooms were nice and clean..the breakfast was a great way to start your day.I stay here often
Stayed 5 nights in Dec 2025

2/10 Terrible

Michael

Rude staff.
Stayed 1 night in Dec 2025

6/10 Okay

Norma

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall stay was okay for what was needed. Room I was in previous guest smoked - the room was stink of smoke residue. For somone who has respiratory issues, the night was terrible, even with window open. Was not able to change rooms!
Stayed 1 night in Dec 2025

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best Western Marketplace is always my go to when I visit Rochester. As always, the room was clean and comfortable. The staff are always nice and helpful.
Stayed 1 night in Dec 2025