Dear Hampton Inn Team,
I want to begin by thanking your front desk receptionist for being so kind and welcoming, and for the flexibility of allowing me to stay despite my reservation being booked for 2026. The breakfast nook was clean and well-maintained, and I appreciated those touches.
That said, my stay was unfortunately overshadowed by two negative experiences. First, the AC in my room was extremely loud, making it difficult to rest comfortably.
More importantly, the subcontractor working on your elevators created a situation that was both humiliating and unacceptable. While entering the elevator on the fourth floor, after letting another guest exit, the contractor attempted to shut the door while I was stepping inside. The door hit my shoulder, briefly knocking me off balance. When I looked at him, expecting at least an apology, he dismissed the incident and condescendingly told me it wasn’t his problem. Later, as I exited on the ground floor toward the breakfast area, I overheard laughter that felt directed at me.
The Hampton Inn lost credibility not because of your staff or amenities, but because of the contractors you hire to represent your hotel during maintenance. As someone who travels frequently for work, with the freedom to choose where I stay, I will not be booking with Hampton Inn or its affiliates in the future.
Sincerely,
Bruce