6/10 Okay
ANDREA
Travelled with family
18 Jun 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Reception Staff need to be more welcoming, friendly, helpful and informative.. room was ok for short stay, bed comfy, bathroom good facilities but air conditioning dirty and noisy and couldn’t cool the room booked 2 rooms and one couple who were elderly in our group and with disabilities were put 3 floors up away from us and at end of very long corridor on 4th floor., no consideration for their convenience and no luggage assistance .. tried to reserve a taxi with reception when leaving .. returned at the designated time to find out the taxi firm would not accept the reservation and we were not told this., had to walk to train station and nearly missed the train as taxi did not show..hotel advertised as having a restaurant which was necessary for some of our travellers for convenience but we were told dining room closed when we went to eat and .. staff not helpful in assistance with other dining options in local area. Ok to for short stay but not customer focused.
ANDREA
Stayed 1 night in Jun 2025