I have to give this hotel a 2 star rating for a very huge problem to me, and for something that's never happened in my many years of booking hotels online.
Weeks in advance, I booked a double bed room and paid for it immediately. On the day I arrived, at check-in, I was given a King room, which I most definitely did NOT want, did NOT book, and did NOT pay for. I told the front desk clerk my confirmation, reservation, receipt, etc., all said DOUBLE ROOM, 2 BEDS. She was absolutely unhelpful and implied I had changed the booking (I had not). And because all the double rooms were booked I was stuck with the King room and had no explanation offered as to how this happened. That's not okay. What happened??
Additionally, there are multiple undisclosed charges on my credit card now pending for over $120, that were NOT included in ANY of my final bills or receipts (not for parking, room charge, etc). What are these for?! Nobody informed me of additional charges upon check in or check out.
That being said, the hotel was otherwise pretty good. Smells nice, looks clean, great location, you can easily and comfortably walk to downtown, family friendly. Breakfast was good with many options. And even though I was given the wrong room, it had a nice view toward downtown from the top floor.
I liked this hotel but after my experience with booking I probably would not stay here again.