This is what I sent the property manager.
I regret to inform you that I was very disappointed with my experience at your hotel and, unfortunately, I will not be staying for the dates I originally booked.
When I arrived, I had difficulty locating the entrance, as the area was poorly lit. While the check-in process itself was pleasant—the staff member who assisted me was very kind—my concerns began shortly afterward. As I made my way to my room, I noticed several men loitering outside, and while going up the stairs I encountered a guest smoking, with a strong odor of marijuana in the air.
Upon entering my room, I was immediately met with the smell of smoke. Although the door closed, it did not feel secure, and I was worried it could be easily opened. The curtains were too short to provide proper privacy, allowing visibility into the room from outside. In addition, I could clearly hear noise from the adjoining room, which made the space feel even less private and secure.
I had chosen this hotel because my husband is undergoing open-heart surgery, and I needed a safe and quiet place to stay nearby for at least two nights. Unfortunately, due to the conditions I encountered and the lack of safety and comfort, I had no choice but to seek alternative accommodations.
