6/10 Okay
Amin
14 Mar 2023
Liked: Cleanliness, property conditions & facilities, room comfort
You can find a better place for half the price!
The building was beautiful and the skeleton crew were super nice and friendly.
But the hotel was ridiculously under-staffed! The one person (front desk / receptionist / concierge), had to come up four floors to the roof to take our breakfast order, give it to the cook and then go back down. The "included" breakfast was just a joke and terrible! They had no bread! Bakery was a few doors down but they didn't have the means to just buy the basic essentials that the mangement was not supplying them. The first morning we asked for french toast and were served a piece of chocolate raspberry cake! My wife thought it was a mistake but the server insisted THAT was a french toast. As they didn't have eggs Benedict, I ordered eggs with bacon and sausage. They charged $2 for the sausage as they said that wasn't included in the free breakfast! And they insisted I pay them right then and there in cash! 😂 Luckily I had cash with me. BTW, this is $400+ room a night! Second day we went again out of curiosity, and this time they did have Eggs Benedict. Except it was an egg on a piece cake. And afterwards they said the Eggs Benedict was not part of the free breakfast and we had to pay for it! I refused. The coffee was extra sweet and terrible. No unsweetened option! Third day, we just went to a restaurant. 🙂 It would take about 15 minutes for the water to turn hot in the shower! Receptionist had told us 8 to 10 minutes. Huge waste. Safe didn't work plus it was not bolted down!




Amin
Stayed 3 nights in Feb 2023