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Wonderful experience

To say the least my stay at this resort was an experience! Let me start by saying the pros are the servers at the buffet & the lovely lady that cleaned my room. Vanessa, Marcos, Katherine and Jose were attentive, very friendly & made my daughter’s 12th birthday special! FOOD 4/10 we were given Sunny delight as orange juice. The passionfruit was from a water down machine. I wasn’t sure what parts of chicken I was eating. Ham questionable steak questionable and the Dominican food was not Dominican food. I was absolutely disappointed. Also having to go off the resort to eat some decent food NOW with that being said…this is not my 1st all inclusive resort; so my expectations & my experience fell extremely short! Before leaving NY i learned i would need an extra day stay at the resort due to my flight being canceled. I was told this would not be a problem. Upon check I informed Juan at the checkin desk of this; once again I was told no problem but I would have to pay the extra day stay upon checkout. The day before my checkout on the day, I was actually supposed to check out. I was automatically checked out of my room when I went to the front desk after tryingthree time to get into my room, I was then told I was checked out and had to pay a late checkout fee! There was a lot of back-and-forth until I did not pay the checkout fee. What was that back into my room after two hours no compensation I felt unheard and disregarded. I would not be returning to this resort.

Yes

The only downside to this property is that I booked and paid for an oceanfront room but was given a bottom floor semi facing ocean view. When I contacted the front office they informed me that the room I received was their oceanfront rooms. So just be aware that what they consider oceanfront is not a true oceanfront room.

The room was very clean and the check-in staff excellent

The quality vs price ratio is very good, the spaces are clean, the customer service is average, for a short stay you can visit it.