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Well, what's not to like about the Europäischer Hof? It is simply a luxurious hotel with a Michelin restaurant. Everything about the hotel was super. And, it should be for the price. The staff were friendly and helpful, and the room was beautiful. We arrived on Christmas Eve and had a fixed course to menu Christmas Eve dinner in their restaurant. It was scrumptious. The service was outstanding, the food was divine, and the setting was perfect. I can't think of one complaint that I would have about this property.
This was one of the nicest hotels I’ve ever stayed in my life, and I have stayed in many luxury hotels. The experience was fantastic because of the family run nature of the hotel, where everyone who works there really cares that everything is just the way it needs to be.
This hotel is an excellent place to stay. The staff could not have been more attentive. The hotel was decorated beautifully for the holidays. The room was large and lovely. Breakfast was included with our stay. It was a beautiful bounty.
Walkable to the Christmas Market.
The hotel staff are amazing and the lobby area is beautiful and care and attention has been paid to every detail. The rooms are old but comfortable. The air conditioning in our room did not work so the room was very warm at night. Also, although the room was very clean the drapery near the ceiling in the living room had a large spider web that had not been cleaned. The bar staff (Felix in particular) are amazing, helpful and very friendly. You cannot beat the location of this hotel. My family and I will definitely be back.
For starters it was difficult because of the language barrier. First European city that we had this problem. The hotel is old, even though there does appear to be many upgrades. We had to go up and down a few steps with our bags which was not easy.
Our room felt warm and stuffy and in trying to communicate we understood there was no AC. It has been raining here for days, so the humidity and thick air was uncomfortable.
The open window helped cool the room off but there was a terrible odor the whole evening that was a combination of dampness and an awful smell of possibly food cooking.
To further make things miserable after a long travel day was the fact that our room overlooked the front door and was noisy…..probably mostly due to the open window. The very loud Ferrari that enjoyed racing his engine in the driveway right after we finally fell asleep did not help.
Verified traveller
Stayed 1 night in Oct 2024
10/10 Excellent
Kurt
Travelled with family
20 Sept 2024
Liked: Amenities
a wonderful place to stay white glove service at their fantastic restaurant would give them 10 stars if i could
The attention to detail is impressive at this beautiful old hotel. Apparently it is the only family owned large hotel in Heidelberg and the fact that we met the owners when wandering the halls, shows their involvement, along with the manager who frequents each breakfast. The location is very convenient and it is a very special and charming place to stay.