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SureStay Hotel by Best Western Santa Cruz

2.5 star property

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Lobby
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

1 Queen, Mobility Accessible, Roll In Shower,

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible 2 Double Mobility Accessible Roll In Shower

  • Sleeps 4

Ground Floor King Room

  • Sleeps 2

Ground Floor 2 Queen Room

  • Sleeps 4

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About the area

Santa Cruz

With a stay at SureStay Hotel by Best Western Santa Cruz, you'll be centrally located in Santa Cruz, a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay. .This hotel is 5.5 mi (8.9 km) from Capitola Beach and 0.3 mi (0.4 km) from Ocean Street.

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Mission Santa Cruz - 11 min walk - 1.0 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 4 min drive - 2.6 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Starbucks - ‬2 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 50 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 220 out of 1001 reviews
Rating 8 - Good. 243 out of 1001 reviews
Rating 6 - Okay. 221 out of 1001 reviews
Rating 4 - Poor. 165 out of 1001 reviews
Rating 2 - Terrible. 152 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Sep 2025

2/10 Terrible

RANDY

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
We checked out the same day, we didn’t stay ! Toilet was clogged, cigarette burns on the seat. On the furniture floor was dirty. No screen on the window, ask for different room same thing but worse smelled, cigarette burns on the bathroom sink and seat. cigarettes, homeless outside and cleaning people just standing outside talking to the homeless . Nice person at the front desk, we left at less 20 minutes. Didn’t stay one night !
Stayed 3 nights in Sep 2025

10/10 Excellent

Martin

Stayed 1 night in Sep 2025

4/10 Poor

Dale

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

unhappy

bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lover Sure Stay Santa Cruz

Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives
Stayed 1 night in Sep 2025

10/10 Excellent

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lorena

Stayed 1 night in Aug 2025

2/10 Terrible

Irina, Rancho Cordova

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

eroda.

Stayed 1 night in Aug 2025

4/10 Poor

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

edwin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Will not be staying here again. Best Western can do better, this property is in bad conditions. For the price I paid, $400, for one night. I expected BW to hold a high standard for this facility. Rooms are dirty, beds very uncomfortable and outsated to say the least. Bathroom was moldy and shower rod was rusty all around. Breakfast was just cereal, waffles and muffins-terrible. Stay away people.
Stayed 1 night in Aug 2025

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Light cover in room was cracked and failing off. Bed frame was bent and the bed was barely functional. Limited parking, limited items for continental breakfast. Limited help from staff as not at front desk.
Stayed 2 nights in Aug 2025

4/10 Poor

Guadalupe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

6/10 Okay

Gonzalo

Travelled with partner
Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025

6/10 Okay

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy in chargre, remove the breakfast food 20 minutes time was up. Told others guest beside me that they couldn't get anything more food. Had a staff member pickup the food.
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the front desk guy was rude
Stayed 1 night in Aug 2025

10/10 Excellent

amaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEFINITELY COMING BACK!
Stayed 1 night in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025

4/10 Poor

Noemi

Disliked: Cleanliness, property conditions & facilities
Place was just scary. Lock on my door appeared tampred so I asked for another room. Got one next to
Stayed 1 night in Jul 2025

10/10 Excellent

Juanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2025