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Holiday Inn El Paso West - Sunland Park by IHG

3.0 star property

Photo gallery for Holiday Inn El Paso West - Sunland Park by IHG

Exterior
Outdoor pool
Fitness facility
Standard Room, 1 King Bed with Sofa bed
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Breakfast available
  • Pool

Explore the area

View map
900 Sunland Park Drive, El Paso, TX, 79922
  • Sunland Park Mall
    ‪5 min walk‬
  • Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • University of Texas at El Paso
    ‪6 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, premium bedding, desk, laptop workspace

Standard Room

7.4 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed

8.2 out of 10
Very good
(81 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

8.6 out of 10
Excellent
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(66 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

El Paso

Located in El Paso, Holiday Inn El Paso West - Sunland Park by IHG is a 4-minute walk from Bob-O's Family Fun Center and 10 minutes by foot from Sunland Park Mall. .This hotel is 1.7 mi (2.8 km) from Western Playland Amusement Park and 4.3 mi (6.9 km) from University of Texas at El Paso.

What's nearby

  • Sunland Park Mall - 5 min walk - 0.5 km
  • Sunland Park Racetrack and Casino - 3 min drive - 3.1 km
  • Western Playland Amusement Park - 4 min drive - 3.5 km
  • University of Texas at El Paso - 6 min drive - 7.2 km
  • Don Haskins Center - 6 min drive - 8.7 km

Getting around

  • El Paso Union Depot - 9 min drive
  • El Paso International Airport (ELP) - 19 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬14 min walk
  • ‪The Union Draft House Sunland - ‬12 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Corner Bakery Cafe - ‬15 min walk
  • ‪Sonic Drive-In - ‬19 min walk

About this property

Holiday Inn El Paso West - Sunland Park by IHG

Hotel with free parking, a quick walk to Sunland Park Mall
Holiday Inn El Paso West - Sunland Park by IHG offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 175 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Satisfy your appetite for dinner at the hotel's bar/lounge, Nine Hundred Bar & Grill, or stay in and take advantage of the room service. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nine Hundred Bar & Grill

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (97 centimetre high)
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 9 buildings
  • Ballroom
  • Reception hall
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 15 for adults, and USD 7.50 to 15 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn El Paso Sunland Park Drive I-10 West
Holiday Inn Sunland
Holiday Inn Sunland Drive
Holiday Inn Sunland Drive Hotel
Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
Country Inn Carlson El Paso Sunland Park TX
Country Inn Carlson Sunland
Country Carlson El Paso Sunland Park TX
Country Carlson Sunland
Holiday Inn Sunland Park Hotel
Paso West Sunland Park By Ihg
Holiday Inn El Paso West Sunland Park
Holiday Inn El Paso West Sunland Park an IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG El Paso
Holiday Inn El Paso West - Sunland Park by IHG Hotel El Paso

Holiday Inn El Paso West - Sunland Park by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 635 out of 1227 reviews
Rating 8 - Good. 261 out of 1227 reviews
Rating 6 - Okay. 128 out of 1227 reviews
Rating 4 - Poor. 101 out of 1227 reviews
Rating 2 - Terrible. 102 out of 1227 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Lisseth

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room. The only issue I had is the bathtub had a hair in the corner before I had used it. I feel they could clean a little better. The staff and room overall were good and convenient.
Stayed 1 night in Jun 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was spacious. The bed was comfortable. The downside the elevator was out. I had to drag
Stayed 1 night in Jun 2025

4/10 Poor

Dennis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hard access to room
Stayed 1 night in Jun 2025

10/10 Excellent

Ana

Stayed 3 nights in Jun 2025

10/10 Excellent

Zaylee

Stayed 5 nights in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The only issue was the pool and jacuzzi were not very clean.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jenekka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gated
Stayed 4 nights in Jun 2025

6/10 Okay

Vincente

Liked: Staff & service, property conditions & facilities
Carpets we're sticky and the floors were dirty also sheets didn't look completely washed.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Gustavo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always wanted to stay here as an ex-local of the area, and it’s just as nice and luxurious and expected 10/10
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable! Reasonably priced!
Stayed 1 night in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service
The room was clean and comfortable but the pool wasn’t very clean and there were issues over my breakfast being included (it was) with my reservation. For the most part staff was pleasant and helpful.
Stayed 4 nights in Jun 2025

6/10 Okay

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Yesenia, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2025

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We found two cockroaches. One inside room(alive) and one dead outside the door. Under the beads and tv stand were filthy! Trash, tennis ball, dirt. We were told at check in that there was breakfast in the morning from 6-9. It was not open when we were there at 6:15. Front desk staff were friendly, pool clean, room appeared clean until looking closer. The elevator was broken(we didn’t need it) ice machines missing….. I expressed my concerns to the front desk at checkout. They were very nice about it and apologetic. It was both great and terrible so it gets a medium review. I wouldn’t have stayed another night due to the roaches. Felt duped by the free breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert, Gilroy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2025

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked out a day early because there were multiple roaches and door would be open upon returning at times.
Stayed 5 nights in May 2025

10/10 Excellent

Alejandra

Stayed 3 nights in May 2025

8/10 Good

Hilario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Anastasios

Travelled with group
The toilet leaked, our room looked like it had water damage in the past (the repairs were abysmal), our shower drain was plugged up after the first shower and it took over 24 hours to get someone there to fix it so we wouldn't be in standing water, our towels were not changed out daily and we had to chase down someone to get us fresh ones for our bathroom, only to get bath towels that were not totally dry and still damp. There was no water pressure in the shower, which made for an extended shower time. But it was nice having a coffee maker in the room and free use of the refrigerator for our drinks we had. The beds were not comfortable. They were lumpy and hurt our backs and hips. The pool area is in desperate need of daily cleaning. The birds were using it as their bath and there was poop everywhere. The pools themselves need desperate facelifts and repainting and the water was filmy and "recycled". Ugh! Gross...so if a child or someone else accidentally ingests the water you could get sick. When we arrived the elevators were not working and our check in guy made arrangements to move us to a lower level room, which we appreciated. It was overall ok for what we paid for but I wouldn't go there again.
Stayed 4 nights in May 2025