On 10/2/25, my son and I left our hotel room for the day, and my son left his baby blanket in the hotel room on the bed. When we returned, our room had been cleaned/bed had been made and the baby blanket was gone. We searched the entire room and tore off the bed sheets and still could not locate it. Unless the hotel gave access to my room to non-staff, it was hotel staff who took my son's blanket from our room.
I cannot underscore the sentimental value of that blanket, which was passed down by family and which my son slept with every night since a baby. It is the only piece of property that my son is genuinely attached to. Needless to say, he and my wider family have been very upset since it was taken and my son has been having a hard time sleeping without it. In any case, no matter what the piece of personal property is, it is unacceptable for hotel staff to take guests' property of any kind from their rooms.
To make matters worse, the hotel's response was disrespectful: they did not care, were dismissive, unresponsive, unhelpful, and/or rude (I called several times and spoke to 10 people including Shawn Schulze, sschulze@cphotelseattle.com).
Until this month, I had so much patience and hope. Now the only thing I feel is anger/confusion about how a big-name hotel that makes so much money off guests can take something so important to us and then be rude on top of that and get away with it all (they refuse any kind of remedy).