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Kampala Serena Hotel

5.0 star property

Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
View from property
6 restaurants, breakfast, lunch, dinner served; French cuisine
Building design
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Kintu Road, Kampala, 256
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Uganda Golf Course
    ‪10 min walk‬
  • Place, Embassy of Sudan
    ‪15 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(16 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Kampala

A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and Independence Monument. .This family-friendly hotel is 0.6 mi (1 km) from Embassy of Belgium and 0.6 mi (1 km) from The Parliament of the Republic of Uganda.

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Uganda Golf Course - 10 min walk - 0.9 km
  • Embassy of Sudan - 15 min walk - 1.3 km
  • Embassy of Sweden - 18 min walk - 1.6 km
  • The Acacia Mall - 3 min drive - 2.2 km

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Shanghai Restaurant - ‬5 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk
  • ‪The Pizzeria - Speke Resort - ‬11 min walk

About this property

Kampala Serena Hotel

Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre (10,290 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 61491

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 194 out of 242 reviews
Rating 8 - Good. 35 out of 242 reviews
Rating 6 - Okay. 7 out of 242 reviews
Rating 4 - Poor. 3 out of 242 reviews
Rating 2 - Terrible. 3 out of 242 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Francis, Bridgeport

Stayed 1 night in Dec 2025

10/10 Excellent

Francis, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Stayed 9 nights in Nov 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities
Wonderful garden
Stayed 5 nights in Dec 2025

10/10 Excellent

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Maishara

Liked: Cleanliness, amenities, property conditions & facilities
The room service was more than excellent. The staff are very warm and kind
Stayed 9 nights in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, serene, friendly staff, good food and great facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Well mannered
Stayed 3 nights in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Juan-Antonio, Manama

Stayed 1 night in Oct 2025

10/10 Excellent

Devendra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Mahamood, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Rogers

Stayed 1 night in Aug 2025

10/10 Excellent

Decolby

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 5 nights in Jun 2025

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025

10/10 Excellent

Rudo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Stayed 3 nights in Jun 2025