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Sheraton Shanghai Waigaoqiao Hotel

Photo gallery for Sheraton Shanghai Waigaoqiao Hotel

Lobby
Indoor pool
Exterior
Daily buffet breakfast for a fee
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
28 Jilong Road, Waigaoqiao Bonded Area, Shanghai, Shanghai, 200131
  • Place, Waigaoqiao Free Trade Zone
    ‪5 min drive‬
  • Place, Shanghai New International Expo Centre
    ‪28 min drive‬
  • Place, Shanghai Disneyland©
    ‪38 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪45 min drive‬

Room options

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

View from room

Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Harbour View

View from room

Room, 1 King Bed, Harbour View

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Harbour View

View from room

Room, 2 Double Beds, Harbour View

  • Harbour view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Double Beds

View from room

Executive Room, 2 Double Beds

  • City view
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Dorsett Shanghai
Pudong
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,004 reviews
The price is NZ$135
includes taxes & fees
30 May - 31 May
Dorsett Shanghai

About the area

Shanghai

With a stay at Sheraton Shanghai Waigaoqiao Hotel in Shanghai (Pudong), you'll be a 3-minute drive from Waigaoqiao Free Trade Zone and 6 minutes from Huangpu River. .This luxury hotel is 11.8 mi (18.9 km) from The Bund and 13.7 mi (22.1 km) from Nanjing Road Shopping District.

What's nearby

  • Waigaoqiao Free Trade Zone - 5 min drive - 3.0 km
  • Shanghai New International Expo Centre - 28 min drive - 21.9 km
  • The Bund - 35 min drive - 27.2 km
  • Shanghai Disneyland© - 38 min drive - 34.3 km
  • Shanghai World Expo Center - 39 min drive - 30.2 km

Getting around

  • Jilong Road Station - 5 min walk
  • Nanxiang North Railway Station - 24 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 37 min drive

Restaurants

  • ‪Sheraton Club (行政俱乐部) - ‬1 min walk
  • ‪Bay Leaf - ‬7 min walk
  • ‪一尺花园素食工坊（马氏民宅店） - ‬4 min drive
  • ‪Yang's Dumpling (小杨生煎) - ‬2 min drive
  • ‪泰煌鸡 Taihuang Chicken - ‬2 min drive

About this property

Sheraton Shanghai Waigaoqiao Hotel

Sheraton Shanghai Waigaoqiao Hotel offers 451 air-conditioned accommodations with minibars and safes. A pillow menu is available. 47-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shine Spa has 7 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 451 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy international cuisine at Bay Leaf, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Bay Leaf - Overlooking the golf course and garden, this restaurant specializes in international cuisine. Reservations are required.
Miyabi - This restaurant specializes in Japanese cuisine and serves lunch only. Reservations are required.
Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Lobby Lounge - Onsite lobby lounge.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Parking on site (CNY 56 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 208 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Bay Leaf
  • Lobby Lounge
  • Miyabi
  • Yue

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 51 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 47-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 288.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 208 per person
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Self parking fee: CNY 56 per day
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Shanghai Sheraton Waigaoqiao Hotel

Shanghai Waigaoqiao

Sheraton Shanghai Waigaoqiao

Sheraton Shanghai Waigaoqiao Hotel

Sheraton Waigaoqiao

Sheraton Waigaoqiao Hotel

Waigaoqiao

Waigaoqiao Hotel

Waigaoqiao Shanghai

Sheraton Shanghai Waigaoqiao

Sheraton Shanghai Waigaoqiao Hotel Hotel

Sheraton Shanghai Waigaoqiao Hotel Shanghai

Sheraton Shanghai Waigaoqiao Hotel Hotel Shanghai

Sheraton Shanghai Waigaoqiao Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 148 reviews
Rating 8 - Good. 49 out of 148 reviews
Rating 6 - Okay. 10 out of 148 reviews
Rating 4 - Poor. 9 out of 148 reviews
Rating 2 - Terrible. 3 out of 148 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Chanokkan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Piyush

Stayed 4 nights in Apr 2025

10/10 Excellent

Killian

Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

YING

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

YING

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.
Stayed 1 night in Apr 2024

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Modern hotel

This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Luthfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room with a city view

Room was nice and clean. Beautiful city view among business district.
Stayed 2 nights in Aug 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for Family

Great Hotel. 100% Family friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Renuka D.

Not good
Stayed 1 night in Mar 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the Free Trade Zone; close to line 6 of Shanghai Metro
Stayed 1 night in Nov 2018

4/10 Poor

Susan, Boston

Liked: Cleanliness, room comfort
Disliked: Staff & service
The concierge staff was not very helpful. My colleague's luggage was lost and we could not get helpful advice on where to shop for replacement clothes. The Bay Leaf Café food was dreadful.
Stayed 2 nights in Oct 2018

10/10 Excellent

ILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for business stay

Solid choice if you are in the area on business. Clean, comfrtable and the breakfast is good. Probably less optimal if you are in Shanghai for sightseeing - it is quite far from the city center.
Stayed 1 night in Oct 2018

4/10 Poor

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Customer Service at it’s worst

We booked this hotel on the pretense of a shuttle being provided for a Disney Trip we have been planning. We found out once we arrived that there was not shuttle and the airport service they offer costs more than hailing a taxi yourself. The hotel is almost an hour away from anything in the city or Disney so it was not feasible for us to stay there without these amenities as the time and money was more than we planned for. The hotel staff had no solutions to the problem and acted like they really didn’t care. She said no we don’t offer those things. We stayed only one night because it was so late by the time we arrived. I said we would only be staying one night if our reservation and the lady at the desk said ok you will not be refunded. Customer service was not at its best here and yes I understand what Hotels.com says about cancellation and refunds but I expected a lot more from a Sheraton hotel. I would not recommend this hotel if you’re hoping to enjoy the city of Shanghai or Disneyland.
Stayed 3 nights in Sep 2018

10/10 Excellent

Ronald, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, but the location was farther from the Airport than I thought.
Stayed 1 night in Jun 2018

10/10 Excellent

Deelicious, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding hotel

Just perfect, couldnt fault it. Fabulous modern room, best night sleep ever! Staff friendly and helpful. Convierge exvellent.
Stayed 1 night in Jul 2018

10/10 Excellent

Inessoriaqua, Tucuman,Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel , far from de City Center

This is a beautiful hotel, but it is far from de City Center. Nice Reception staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

I was impressed with good services by the Hotel GM, Alex by taking care of my luggages to the room when I checked in after midnight with no doorman available. The room is great, nice size and comfortable.
Stayed 1 night in Jun 2018