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Best Western Sheffield City Hotel

3.0 star property

Photo gallery for Best Western Sheffield City Hotel

Restaurant
Premium bedding, pillow-top beds, desk, laptop workspace
Family dining
View from property
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View map
Blonk Street, Sheffield, England, S1 2AU
  • Place, Ponds Forge International Sports Centre
    ‪6 min walk‬
  • Place, Sheffield City Hall
    ‪11 min walk‬
  • Place, University of Sheffield
    ‪14 min walk‬
  • Airport, Doncaster (DSA-Sheffield)
    ‪33 min drive‬

Room options

Twin Room With Extra Bed

  • Sleeps 3

View all photos for Double Room

Premium bedding, pillow-top beds, desk, laptop workspace

Double Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, River View

Superior Room, 1 King Bed, Non Smoking, River View

Superior Room, 1 King Bed, Non Smoking, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

Standard Room, 2 Single Beds, Non Smoking (with Single Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 2 Twin Beds

Standard Double Room, 1 King Bed With Sofa Bed

  • Sleeps 3

Standard Twin Room, Multiple Beds

  • Sleeps 3

Deluxe Double Room

  • Sleeps 2

View all photos for King Room

Premium bedding, pillow-top beds, desk, laptop workspace

King Room

  • Sleeps 2

1 King Bed, Non-Smoking, Superior Room, River View, Mini Fridge

  • Sleeps 2

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About the area

Sheffield

With a stay at Best Western Sheffield City Hotel, you'll be centrally located in Sheffield, a 3-minute drive from University of Sheffield and 10 minutes from Peak District National Park. .This hotel is 2.7 mi (4.3 km) from Utilita Arena Sheffield and 3.4 mi (5.5 km) from Meadowhall Shopping Centre.

What's nearby

  • Ponds Forge International Sports Centre - 6 min walk - 0.5 km
  • Sheffield Hallam University - 7 min walk - 0.7 km
  • Crucible Theatre - 9 min walk - 0.8 km
  • Sheffield City Hall - 11 min walk - 1.0 km
  • University of Sheffield - 14 min walk - 1.3 km

Getting around

  • Sheffield Station - 12 min walk
  • Meadowhall Interchange Tram Stop - 16 min drive
  • Doncaster (DSA-Sheffield) - 38 min drive

Restaurants

  • ‪Trawler Catch - ‬7 min walk
  • ‪Au Village - ‬6 min walk
  • ‪Kommune - ‬7 min walk
  • ‪KFC - ‬6 min walk
  • ‪Imrans - ‬4 min walk

About this property

Best Western Sheffield City Hotel

Riverfront hotel in Sheffield with a 24-hour front desk
Best Western Sheffield City Hotel offers 111 accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 22-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 111 guestrooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and discounted use of a nearby fitness facility. This hotel also features a banquet hall, a vending machine, and bike parking.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and multilingual staff. Planning an event in Sheffield? This hotel has 506 square feet (47 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 10 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 10 for adults and GBP 5 for children
  • Couples/private dining
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 506 square feet of conference space
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 29
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 39

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10 for adults and GBP 5 for children
  • Nearby parking fee: GBP 10 per day (3281 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 29 (subject to availability)
  • Late check-out fee: GBP 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Metropolitan Sheffield
Metropolitan Sure Hotel Collection Best Western
Sheffield Metropolitan Hotel
Park Inn By Radisson Sheffield Hotel Sheffield
Sheffield Park Inn
Park Inn By Radisson Sheffield Hotel
Sheffield Metropolitan Sure Collection Best Western

Best Western Sheffield City Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 289 out of 1007 reviews
Rating 8 - Good. 365 out of 1007 reviews
Rating 6 - Okay. 185 out of 1007 reviews
Rating 4 - Poor. 75 out of 1007 reviews
Rating 2 - Terrible. 93 out of 1007 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

MARY

Disliked: Property conditions & facilities
rooms are mega hot. impossible to sleep
Stayed 1 night in Jul 2025

10/10 Excellent

AMIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay. Breakfast was ok. Staff nice especially girl at reception. Room comfortable. NCP Parking not expensive with hotel discount.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious but so warm in the room

Location was very convenient to Ponds Forge. We had a superior king and the room was really spacious and clean. Bed was comfortable and the breakfast was average. Only downside was the heat in the room and floor in general (9th). Without the fun there is no way we could’ve slept in that room.
Stayed 2 nights in Jul 2025

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service

Room and hallways like a sauna

like a sauna all 24/7. no way to turn radiator in the bathroom off or down. fan provided helped a bit but not much. hallways just as hot. uncomfortable. everything else was fine.
Stayed 2 nights in Jul 2025

6/10 Okay

JK

Liked: Staff & service
Disliked: Cleanliness

Bottle of l**e found between beds. Grim.

My young child found a bottle of l**e in between the twin beds in our room on our second morning. Extra concerning being on the second morning as either the cleaning standard is so terribly low that this was missed not only when changing the room over from the previous guest but also on the previous day of our stay, or that someone in the hotel was using this room for dubious purposes during our stay. Otherwise hotel was very average, worn but adequate. Staff were all helpful.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Terrible

TV did not work. When I questioned this in the morning they said they knew this as all the TVs were not working. They should have said on arrival as I spent 30 minutes trying to fix it. I stayed for 3 nights and 3 breakfasts. First morning we went for breakfast at 9.30am and there was no food. We asked where was the cooked food. They said they would cook some. There was also a sign saying you could order any eggs you like. We ordered poached. They came out with the white all over the place and the yolk solid. The eggs were full of water, they were so wet it made the toast soggy. At 09.50am they brought out some bacon to our table it was streaky, no full rashers. I apologised that I don't eat streaky and asked if they have full rashers to which I got a no. The member of staff went away. We sat waiting for sausages but they never came. We asked where they were and was told its now 10am and breakfast has stopped. I pointed out we informed them there was no food at 9.30am. We left it and informed we would be down at the same time on Sunday and could they ensure there is cooked food. Sunday came and it was even worse. The waitress from the day before was now in the kitchen cooking. There was no milk, yoghurt, cooked food and when I asked for fried egg I was told there was no egg options today due to busyness. People were complaining saying they had paid £15 for no breakfast. It was a complete mess. Management fault not staff who did their best.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Shivam

Liked: Staff & service, property conditions & facilities
few amenities
Stayed 1 night in Jul 2025

6/10 Okay

gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Julia

Travelled with partner
Liked: Staff & service
Stayed 3 nights in Jul 2025

4/10 Poor

Heidi

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel staff were friendly but often gave contradictory information, particularly about parking. We ended up parking in the NCP carpark next door which was very cheap and convenient. The room was satisfactory apart from the excessive heat. They did provide a fan but it didn't do much to cool the room. The whole hotel was old and rundown. Outside the hotel was worse it was a derelict building site. Breakfast was okay but not great for the money we paid
Stayed 1 night in Jul 2025

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Bruce

Stayed 1 night in Jun 2025

6/10 Okay

Jard

Stayed 1 night in Jul 2025

8/10 Good

Carole, Salford

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, quiet and well located. Breakfast was good value too.
Stayed 2 nights in Jun 2025

6/10 Okay

Dominic

Travelled with family
Disliked: Amenities, property conditions & facilities
Limited parking at the venue , which we were told in checkin that all spaces were taken and the other nearest option was closed at our time of arrival. We asked for two rooms together on upper floors but were allocated rooms on different floors. We asked for a change and was shows. A room which had no ventilation bad carpet and had cigarette smoke all over. Although the rooms were non- smoking. Finally had it changed but rooms are compact with basic facilities and bright white lights . No aircon in the rooms so it’s very stuffy and would have to leave the window open but that brings in the noise from the road. Only good side was the breakfast .
Stayed 1 night in Jun 2025

4/10 Poor

Samantha

Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Emma

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Brendan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent location for the theatres
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Stayed 1 night in May 2025

8/10 Good

Miss Sarah G

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location, lovely staff could do with some refurbishment but not bad.
Stayed 2 nights in Dec 2024

8/10 Good

Marja

Travelled with family
Stayed 2 nights in May 2025