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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

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Lobby
Lobby
Restaurant
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Vanderbilt University
    ‪17 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(30 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed, Non-Smoking

37-inch LCD TV with cable channels, TV, pay films

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom 2 King Suite

2 bedroom 2 King Suite

2 bedroom 2 King Suite

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area

Presidential Suite, Non Smoking

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.0 out of 10
Wonderful
(87 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds, Corner

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the area

Franklin

With a stay at Embassy Suites by Hilton Franklin Cool Springs in Franklin, you'll be in the business district, within a 5-minute drive of CoolSprings Galleria and Aspen Grove Park. .This hotel is 2.4 mi (3.9 km) from Saint Thomas Medical Partners and 2.7 mi (4.3 km) from Iasis Health Care.

What's nearby

  • CoolSprings Galleria - 1 min drive - 1.4 km
  • Aspen Grove Park - 1 min drive - 1.4 km
  • Vanderbilt University - 17 min drive - 31.0 km
  • Broadway - 18 min drive - 32.4 km
  • Grand Ole Opry - 24 min drive - 44.8 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Chuy's - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Drake's - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 250 guestrooms featuring refrigerators and microwaves. 37-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features gift shops/newsstands, wedding services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Franklin? This hotel has 16000 square feet (1486 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Franklin Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 2 2026 to March 31 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from December 13 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Dining venue(s)
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 541 out of 1008 reviews
Rating 8 - Good. 198 out of 1008 reviews
Rating 6 - Okay. 117 out of 1008 reviews
Rating 4 - Poor. 82 out of 1008 reviews
Rating 2 - Terrible. 70 out of 1008 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Stayed 1 night in Dec 2025

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a little put off with the construction going on. They started first thing in the morning. Was an inconvenience with sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La atencion increible, como bienvenida nos entregaron free 2 voucher de cocktail para disfrutar en el bar. Eramos 5 y la habitacion super amplia y comodas. Cada pedio fue atentido rapidamente. La pileta climatizad fue importante para disfrutar luego de un largo viaje. Desayuno, super completo!
Stayed 1 night in Dec 2025

10/10 Excellent

Kenny

Liked: Staff & service
Nice staff, clean room, great breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

RONALD E

Stayed 1 night in Dec 2025

2/10 Terrible

Retha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

DAMEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was awesome! They were going through a renovation and you wouldn’t have known! They were super accommodating and made everything very easy! Will stay here again
Stayed 3 nights in Oct 2025

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 3 nights in Aug 2025

10/10 Excellent

Shawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

ian

Stayed 1 night in Nov 2025

2/10 Terrible

Lindsay

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel was old. The shower curtain wasnt long enough to not create a pool on the floor, beds were hard and uncomfortable, room wasnt very clean, microwave was gross, silverwear at breakfast was dirty, breakfast was mediocre at best, internest was crap, lots of construction noise due to them remodeling, very few workers spoke English making it hard to ask questions, pillows could hardly be considered pillows and thats to just name a few things. Its not wonder they give you free alcohol. They want you to forget all the issues.
Stayed 2 nights in Nov 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities
The rooms was great! Makes it possible for a family of 6 to stay in one room! Would highly recommend this hotel, and you can’t beat their breakfast!
Stayed 4 nights in Nov 2025

8/10 Good

Adriane

Liked: Cleanliness, amenities
Old decor. They are in the middle of a remodel.
Stayed 1 night in Nov 2025

6/10 Okay

Hui Chen

Disliked: Amenities
The hot water was not hot at all. There’s hair on the bathroom floor. Also, the pillows were like half size of regular pillows. We booked a suite. There were two TVs but only with one remote. Most likely we will not stay here if we come back to Franklin next time.
Stayed 1 night in Nov 2025

10/10 Excellent

DANA

Stayed 2 nights in Oct 2025

10/10 Excellent

Leidierys

The room was nice, recently renovated. Staff members were very polite and friendly. Shou
Stayed 2 nights in Nov 2025

10/10 Excellent

Venita

Liked: Cleanliness, amenities
Loving the upgrades!! It will be even better once completed. We had a wonderful stay!!
Stayed 2 nights in Nov 2025

2/10 Terrible

Crissy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses were uncomfortable and worn out. The room smelt like mildew. The free breakfast was cold by the time I got to sit down to eat.
Stayed 1 night in Nov 2025

8/10 Good

Julia

Stayed 2 nights in Oct 2025

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the accommodations were nice. It did seem somewhat greedy to be charged a $12 parking fee in a large suburban parking lot.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were a little confused when we first arrived to leave our luggage. There were people everywhere because of a convention. Advertisements for Pokémon were more noticeable than the Embassy hotel itself. Had to park in the roundabout because there were no parking spaces. The mail carrier directed me to the hotel’s front desk. Once we returned, it was reception hour. The male bartender was great & friendly. The chips & salsa are fresh & delicious. The room was huge but had a terrible musty odor, & the windows would not open. After the first two showers, the tub was clogged. They sent someone immediately to unclog the tub, & he noticed that a light bulb was out, so he replaced it. The sofa bed should have been thrown out; it was very uncomfortable & needed more bedding than the thin blanket, flat sheet, & pillow. The “full-size” beds were comfortable, but the pillows were flat. The breakfast, which is my favorite meal, was delicious. I wish they would add salt & pepper to the omelets. There were several breakfast items to choose from. After breakfast, we decided to return to our room & relax until check-out. Someone on staff used their key to unlock & open our door while we were relaxing, then closed it & walked away. Once we got to the door, she was halfway to the other side, yelling I am sorry never stating her title or reason. Housekeeping usually announces themself before entering. After that, barging in, we decided to leave. So, for check-out we left the keys in the room
Stayed 1 night in Oct 2025

10/10 Excellent

Willie Lee

Stayed 4 nights in Oct 2025