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Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

3.5 star property

Photo gallery for Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Exterior
Point of interest
2 restaurants, breakfast served
Fitness facility
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
14670 Duval Road, Jacksonville, FL, 32218-9429
  • Place, River City Market Place
    ‪7 min walk‬
  • Place, UF Health North
    ‪19 min walk‬
  • Place, UF Health Hospital North
    ‪2 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Sofa Bed)

Suite, 1 Bedroom (Sofa Bed)

Suite, 1 Bedroom (Sofa Bed)

8.0 out of 10
Very good
(6 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Communications)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible (Mobility, Communications)

8.8 out of 10
Excellent
(15 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Communications Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking (Communications Accessible)

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Communications)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility, Communications)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility, Communications)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Atrium View)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Atrium View)

7.0 out of 10
Good
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds

7.6 out of 10
Good
(4 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (High Floor)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (High Floor)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(91 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(98 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(65 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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includes taxes & fees
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About the area

Jacksonville

With a stay at Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG in Jacksonville (Northside), you'll be a 2-minute drive from River City Market Place and 6 minutes from Anheuser-Busch Brewery. .This hotel is 6.8 mi (10.9 km) from Jacksonville Zoo and Gardens and 11.1 mi (17.9 km) from Edward Waters College.

What's nearby

  • River City Market Place - 7 min walk - 0.7 km
  • UF Health North - 19 min walk - 1.7 km
  • UF Health Hospital North - 2 min drive - 2.0 km
  • Jacksonville Zoo and Gardens - 9 min drive - 11.9 km
  • EverBank Stadium - 19 min drive - 21.8 km

Getting around

  • Jacksonville Station - 20 min drive
  • Jacksonville International Airport (JAX) - 10 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Circle K - ‬3 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Texas Roadhouse - ‬3 min drive

About this property

Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Hotel with 2 restaurants, near River City Market Place
Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG offers 317 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 317 air-conditioned rooms featuring refrigerators and microwaves. 37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional features at this hotel include a television in a common area, a ballroom, and a vending machine.
Grab a bite at Proper 1822, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Full breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Proper 1822 - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Savannah Bistro - This restaurant serves breakfast only. Open daily.
Starbucks Cafe - This coffee shop serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to 12:30 AM
  • Parking on site (USD 10 per day)
  • Extended parking on site (USD 10 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 6 to 15 for adults and USD 6 to 15 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Proper 1822
  • Savannah Bistro
  • Starbucks Cafe

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 6 to 15 for adults, and USD 6 to 15 for children
  • Self parking fee: USD 10.00 per day
  • Extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from March 01 to October 31
Pool access available from 9:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville Airport/I-95N
Crowne Plaza Jacksonville Airport/I-95N
Crowne Plaza Hotel Airport/I-95N
Crowne Plaza Airport/I-95N
Crowne Plaza Hotel Jacksonville Airport/I 95N
Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG Hotel
Crowne Plaza Hotel Jacksonville Airport/I 95N an IHG Hotel

Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 988 out of 1821 reviews
Rating 8 - Good. 366 out of 1821 reviews
Rating 6 - Okay. 231 out of 1821 reviews
Rating 4 - Poor. 128 out of 1821 reviews
Rating 2 - Terrible. 108 out of 1821 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, spacious and ac was already turned on making the room cool when we walked 8n
Stayed 1 night in Sep 2025

2/10 Terrible

Padmaja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay ever in every aspect. Too many issues to list. When we showed up, they said the room we booked is not available and that it happens many times as they overbook. They upgraded (from ground floor to 4th floor) but when we went, the room wasn’t even cleaned after the last guest with linens on the floor etc. When we did get a room, there was no TV remote, the bathtub wasn’t draining and the drawer when opened fell on my foot and hurt and the front desk number is always engaged when dialing from room. When we complained next day, they said they would fix but never did. Didn’t give breakfast vouchers upon checkin. Didn’t tell us room is cleaned only upon request. No safe in the room. Not even a soap holder in the bathtub. Hair dryer worked only for 20secs. The lady checking in was not friendly. The night desk person was more helpful and offered to get us some room credit but in the morning the reception said they no as they didn’t document our complaints.
Stayed 2 nights in Sep 2025

4/10 Poor

Crystal

Disliked: Staff & service
N/A
Stayed 3 nights in Sep 2025

8/10 Good

Marlisa

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Cathrine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Shanteria

Stayed 1 night in Sep 2025

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a location that is accessible by car, uber, taxi or shuttle buses only. We drove our car which we thought would have free parking for the night we were staying. Nope, there is a charge even if you stay the night. At Check in we were not issued the breakfast passes that we paid for, Since most hotels we stay at just check your room # at breakfast we did not think anything about it. When I arrived for breakfast I was asked for a voucher which I did not have. I was told to go get them at the front desk. Of course there was a lengthy line at the front desk and only one person behind the desk. Thew floor in the breakfast area was as sticky as I have even encountered. The food that was suppose to be hot displayed in covered servers was cold and looked like it had been there a while. In the morning when were ready to check out I turned on the TV to see the room statement. Nope they do not offer this convenience. Instead you must stand back in line to review charges or trust the system and drop your keys in the box. I always want to see my statement, so I had to get in line again. This took quite a while since they had some people that had problems with their reservations and pilots checking in. Only one person was at the desk. The best part of this hotel was the bar/restaurant. We had drinks and a meal which was very good. The room was adequate but needs a refresh, the handles on the sink faucet needed to line up just right in order to stop the water flow.
Stayed 1 night in Sep 2025

10/10 Excellent

STEPHANIE, Jacksonville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for the one evening but it met my needs. Quiet and clean.
Stayed 1 night in Aug 2025

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was nice. The staff weren't mean or anything, they just seemed way understaffed, and maybe under trained. Dinner in the restaurant took hours because the food came out really slowly, and the staff was never around when you needed them, The register was having issues, and what was accepted (cash, card) changed all weekend. The front desk manager Lawrence was great. Overall, enjopyed the stay, but it could have been better.
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
There appears to be renovating happening. Which is good based on the pre-renovation condition of our room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Demontre

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and clean

Disappointed to learn that our hotels.com reservation made day-of that we thought was 2 beds turned out to be "house available" and was 1 king and were told nothing else available,. We made it work for the 1 night. Didnt care for the separate, arduous registration process for paid parking. One of the elevators was a little scary in the noises it made getting to the 6th floor and banging door. Comfortable, clean bed and good breakfast.
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning unit in room too noisy to sleep.
Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Walked into this big beautiful lobby then our room was in the building under construction/remodel. I can understand but my daughter got stuck in the elevator, scary.
Stayed 1 night in Aug 2025

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service
The stay was great...its time to change the towels and wash cloth.
Stayed 2 nights in Sep 2025

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only the main lobby looks nice. The room, very run down. For the price definitely would have picked a different location. Parking is on their private property yet you have to pay. The pictures online are very misleading. Hotel was under construction and from my understanding this has been ongoing for over 8yrs according to our uber driver. There should be a disclaimer. Will not stay at this “hotel” again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Shiloh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2025

2/10 Terrible

christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Natalie, San Bruno

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation, so rooms and hallways are currently dirty and not prepared for guests.
Stayed 1 night in Sep 2025

2/10 Terrible

Jae

Disliked: Amenities, property conditions & facilities
Dirty room, nice lobby. Sad the room was horribly
Stayed 2 nights in Aug 2025

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Francis

Stayed 1 night in Sep 2025

2/10 Terrible

Casina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2025