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Tru by Hilton Jacksonville South Mandarin

2.5 star property

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior
Terrace/patio
Snack bar
Lobby
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Bowlero Mandarin
    ‪12 min walk‬
  • Place, Jacksonville Naval Air Station
    ‪9 min drive‬
  • Place, St. Johns Town Center
    ‪14 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪39 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(66 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(16 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(85 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room-Hearing Accessible

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

King Room With Tub-Mobility Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

King Room

  • Sleeps 2

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Lobby
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 1,001 reviews
The price is NZ$210
includes taxes & fees
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Comfort Inn & Suites Jacksonville - Orange Park Near Naval Air Station

About the area

Jacksonville

With a stay at Tru by Hilton Jacksonville South Mandarin in Jacksonville, you'll be within a 10-minute drive of Jacksonville Naval Air Station and Bowlero Mandarin. .This hotel is 10.4 mi (16.7 km) from St. Johns Town Center and 18.6 mi (29.9 km) from Mayo Clinic Florida.

What's nearby

  • Bowlero Mandarin - 12 min walk - 1.1 km
  • Jacksonville Naval Air Station - 9 min drive - 13.1 km
  • St. Johns Town Center - 14 min drive - 25.0 km
  • Mayo Clinic Florida - 20 min drive - 33.2 km
  • EverBank Stadium - 22 min drive - 33.6 km

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing - ‬8 min walk
  • ‪Monkey's Uncle Tavern - ‬10 min walk
  • ‪Krispy Kreme - ‬3 min drive

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Jacksonville with a 24-hour fitness center and an outdoor pool
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Stay in one of 106 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Jacksonville South Mandarin. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (53 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews
Rating 8 - Good. 179 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

David and Christine

Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Allan

Stayed 1 night in Oct 2025

10/10 Excellent

scott

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Front desk and housekeeping were very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff at front desk!
Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Stayed 1 night in Oct 2025

6/10 Okay

Oleksandr

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
The administrator works slowly during check-in and creates a queue of guests. I have observed this behavior from the administrator during several of my visits to this hotel. The hotel is clean and conveniently located.
Stayed 1 night in Oct 2025

6/10 Okay

Jeffery

Travelled with partner
Disliked: Amenities
The king room ran small that we were in this time. There was a horrid every night, all night! It was as if the exhaust system was down or something. We had to keep the toilet lid down and the bathroom door closed at all times due to the smell! If you report, they get the technician to come spray something in the toilet that goes away after the first flush!
Stayed 3 nights in Oct 2025

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was smooth, quick and friendly. We didn’t spend a lot of time at the hotel but slept amazing and had plenty of supplies in the room. Great one night stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Alana

Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Amenities
Great hotel!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

8/10 Good

Camille

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Francis

Stayed 1 night in Oct 2025

10/10 Excellent

Omarr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was limited. I would have liked to see some pastries & more of a variety of fruit. My husband didn't care for the pancakes. Otherwise our stay was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Stayed 1 night in Sep 2025

10/10 Excellent

Rohan

Stayed 1 night in Oct 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Friendly!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly, clean rooms. Modern design. Hot breakfast was good
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025