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Tru by Hilton Jacksonville South Mandarin

2.5 star property

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Exterior
Snack bar
Lobby
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Parking included

Explore the area

View map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • Orange Park Mall
    ‪9 min drive‬
  • St. Johns Town Center
    ‪16 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(14 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(63 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(83 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Interior entrance

Holiday Inn Express Jacksonville South Bartram Prk by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,086 reviews
The price is NZ$193
includes taxes & fees
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About the area

Jacksonville

With a stay at Tru by Hilton Jacksonville South Mandarin in Jacksonville (Southside), you'll be within a 10-minute drive of Jacksonville Naval Air Station and Mandarin Museum. .This hotel is 12.8 mi (20.7 km) from St. Johns Town Center and 18.6 mi (29.9 km) from Mayo Clinic Florida.

What's nearby

  • The Avenues - 8 min drive - 11.9 km
  • Jacksonville Naval Air Station - 9 min drive - 13.1 km
  • Orange Park Mall - 9 min drive - 13.3 km
  • St. Johns Town Center - 16 min drive - 25.3 km
  • EverBank Stadium - 21 min drive - 24.5 km

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 37 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Monkey's Uncle Tavern - ‬10 min walk
  • ‪Krispy Kreme - ‬3 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Picasso's - ‬8 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Jacksonville with free breakfast and a 24-hour fitness center
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Stay in one of 106 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Jacksonville South Mandarin. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (53 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Reviews

Tru by Hilton Jacksonville South Mandarin Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 688 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 58 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was professional and friendly. The door to the pool was not working, so we had to walk around to the front door and through the lobby to get back to our room. The breakfast was not very good and there was no microwave or coffee in thw room. For a one night stop over, the room was very comfortable, though, which is all we were looking for.
Stayed 1 night in Jun 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😁
Stayed 2 nights in Jun 2025

8/10 Good

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the newness of the property. Loved the AC in the room. The bathrooms are roomy. And nice lighting. The bed was too soft and not so supportive. The breakfast was really nice. And eating areas are lovely. Mary at the front desk was superb. So nice and friendly. Made our stay!!
Stayed 3 nights in Jun 2025

8/10 Good

Kalinka

Liked: Cleanliness, staff & service, property conditions & facilities
The people next door spent most of the night in and out of their room- slamming the door- then talking outside my window. Someone in that room was throwing up in the middle of the night- needless to say- I did not get a good night's sleep after driving 10 hrs and the next day another 10 hrs.
Stayed 1 night in Jun 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was Amazing and clean Great breakfast, Staff, and amenities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy

Stayed 1 night in May 2025

8/10 Good

Darius

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 4 or 5th time staying at this TRU. My husband's family is in Mandarin 5 minutes away. It is alway clean, sheets are soft, beds are comfy, parking so easy, coffee hot and god in the lobby, staff is friendly and the price is great! We also have met the nicest guest in the commmon areas. Family friendly. We just spent a happy 5 days there.
Stayed 4 nights in Jun 2025

8/10 Good

Angela

Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience! Friendly staff, easy-going check out times, and a comfortable and stylish room! Breakfast was a bit simple and didn’t offer super-healthy options, but it worked. Overall great!
Stayed 3 nights in Jun 2025

10/10 Excellent

jair

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, great location
Stayed 1 night in May 2025

10/10 Excellent

Ricky, Auburndale

Stayed 1 night in Jun 2025

6/10 Okay

stephen

Stayed 1 night in Jun 2025

10/10 Excellent

Antwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in May 2025

10/10 Excellent

Dennis

Stayed 1 night in May 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay for one night on our way back to Georgia. This hotel is nice and convenient to the interstate, as well as several restaurants. Would definitely stay again!
Stayed 1 night in May 2025

10/10 Excellent

Arnaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the service
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and breakfast was nice.
Stayed 4 nights in May 2025

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Like the quiet area that was still convenient to shopping. Staff was okay, just indifferent.
Stayed 1 night in May 2025

8/10 Good

Toni

Travelled with family
Everything was very clean and cozy and polite staff. I’d def stay again in the future
Stayed 1 night in May 2025

10/10 Excellent

CYNTHIA, COUNTRY CLUB HILLS

Stayed 2 nights in May 2025