We booked what was supposed to be a special candlelight dinner for three people, only to be told we had to pay for four. That alone raised eyebrows, but we decided to proceed, expecting a premium experience. Unfortunately, what followed was nothing short of frustrating and disappointing.
From the start, the service was subpar. There was only one server assigned to four tables, and she clearly had no assistance or sense of urgency. We waited over 2.5 hours for our main course, which at that point felt like an afterthought. We ultimately decided to leave and had to request that our desserts be packed to go—so much for a relaxing and enjoyable evening.
To make matters worse, the entire area was infested with sand fleas, which made it impossible to sit comfortably. The staff seemed indifferent to our discomfort, and no proactive solutions were offered. Throughout our stay, the bartenders and hosts showed attitude and lacked basic courtesy. There was no warmth or hospitality, which you'd expect at a dinner advertised as a premium experience.
A particularly unacceptable moment came from a photographer who called us “lame” simply because we declined—after being asked multiple times—to have our photo taken. That level of disrespect was not only uncalled for but extremely unprofessional.
The final blow came days later when we discovered that the exact same meal we paid over $400 for was actually included at one of the all-inclusive restaurants on the property.