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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Breakfast, lunch, dinner served; international cuisine
Exterior
Room, 2 Single Beds, River View
Exterior
Room, 2 Single Beds, River View

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

View map
Thames Street, Staines, England, TW18 4SJ
  • Thorpe Park
    ‪4 min drive‬
  • Windsor Castle
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

7.2 out of 10
Good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, Multiple Beds

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the area

Staines

With a stay at Sunday London Staines-upon-Thames Heathrow T5 in Staines (Staines Town Centre), you'll be a 1-minute drive from Thames River and 6 minutes from Thorpe Park. .This hotel is 6.4 mi (10.3 km) from Windsor Castle and 7.4 mi (11.9 km) from LEGOLAND® Windsor.

What's nearby

  • Thorpe Park - 4 min drive - 3.7 km
  • Royal Holloway, University of London - 6 min drive - 4.6 km
  • Windsor Castle - 13 min drive - 11.5 km
  • Windsor Great Park - 15 min drive - 13.8 km
  • LEGOLAND® Windsor - 15 min drive - 13.7 km

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Prezzo - ‬7 min walk

About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverwalk hotel with bars and a 24-hour front desk
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 88 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at Riverside Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Continental breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Lounge Bar - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Sunday London Staines-upon-Thames Heathrow T5 Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 205 reviews
Rating 8 - Good. 58 out of 205 reviews
Rating 6 - Okay. 31 out of 205 reviews
Rating 4 - Poor. 20 out of 205 reviews
Rating 2 - Terrible. 18 out of 205 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emilie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in late and had to wait a long time for the staff to check my room before I could check-in. The toilet was blocked, the water in the shower was cold and the door lock didnt operate properly. I would NOT recommend staying here.
Stayed 1 night in May 2025

6/10 Okay

Tom

Stayed 4 nights in May 2025

10/10 Excellent

Josh

Stayed 1 night in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a brilliant hotel, good location, reasonable price, clean, great service, the lady on reception was really friendly and helpful from the moment I got there, would definitely go back.
Stayed 3 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

6/10 Okay

Lucille

Liked: Cleanliness, room comfort
We only stayed one quick night, to be near the airport. The hotel location was lovely, on the water. The patio looked quaint, wish we could have arrived sooner. It was near a train that could have been a problem but we turned on white noise from our phones to drown it out.
Stayed 1 night in May 2025

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel fine but Parking limited and be mineful of eagle eye system as even though paid for parking charged me on leaving and return which had to appeal to get removed
Stayed 1 night in Mar 2025

4/10 Poor

Richard, Ascot

Disliked: Cleanliness, property conditions & facilities
The prior occupant of the room had had a bowel problem and plugged the toilet. How this bypassed housekeeping is unclear.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Stayed 1 night in May 2025

6/10 Okay

Ravinder

Stayed 1 night in May 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Room needs cleaning

The staff were lovely. The public areas were clean and looked nice. The room was a different story. The bed, bed linen and towels were clean. However, one of the sockets had blown and had not been replaced. The bathroom shower curtain rail and shower head were rusty. The bathroom bin had not been emptied, neither had the bin been cleaned. The bathroom mirror was murky. There were pubic hairs on and under the toilet seat. The toilet seat and soap dish were broken. The room was overlooking the car park and not having air conditioning the window had to be kept open. The room was noisy and the occupant was unable to sleep due to the noise.
Stayed 1 night in May 2025

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities, room comfort

Good but need an elevator

Convenient location for us. Nice view of the Thames. No elevator and not easy lugging suitcases up multiple stairs
Stayed 1 night in May 2025

8/10 Good

Laso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was really nice and location was good as it is right next to the shopping centre which has everything. There is also a nice little walk you can do by the thames river. However you do have to pay for parking which I think should be included in the price. It is £10 per day.
Stayed 2 nights in May 2025

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice friendly staff hotel very clean
Stayed 1 night in Apr 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely hospitable. And could not do enough to be helpful, polite and positive. I will definitely go back.
Stayed 3 nights in Apr 2025

6/10 Okay

john

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Stay in stains

1st room did not have a view stairs in front of window and I paid extra for a room with a river view which they did. Change the room the room that they put us in had a river side view with patio but no seating just a broken box The room was not serviced after the 1st night and had to ask for towels and tea and coffee
Stayed 2 nights in May 2025

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

Lovely river view and balcony with seating and super comfy bed! Really therapeutic will return and highly recommend the hotel !!
Stayed 3 nights in May 2025

4/10 Poor

Dawn

Disliked: Staff & service, property conditions & facilities, room comfort

Why so many names.

1st the name outside isn't Sunday its something else. Reception wasn't great. 24 hrs not!. The room was a double with river view so you expect a view. But nope outside was a public footpath were everyone could look in on you. Weeds everywhere and high in cut grass. The room was dated. No phone although they claim room service. We had 1 bath towel and 1 hand towel. No hanging hook for those either. The water was hot though. We had RM 4 which was ground level. And I thought a coffee outside over looking the Thames would make the trip but that didn't happen. The car park was full and there's a charge. Apart from reception other staff seemed fine and polite. The bed was comfortable and enough pillows. Bathroom was extremely dark with a few spot lights in the ceiling impossible to do make up with. And fitting that held shower head in place was broken. All in all would not stay there again. Hope this helps
Stayed 1 night in May 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great value for money . Bed very comfortable. Location amazing.
Stayed 1 night in May 2025

4/10 Poor

J

Stayed 1 night in Apr 2025

4/10 Poor

Ruth

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

If all you want is a comfy bed you’ll be ok

So I’ll start with what’s good - beds comfy, shower gel nice That’s it The hotel is very dirty We only got one towel so had to go get another one No hot water for shower in morning - got told oh we will move your room ( seemed to be a standard answer as this was offered to the people with ants in their room I didn’t see the point in moving rooms as how would that have water got asked to come back to see the manager before I left - surprisingly no one was around and reception locked
Stayed 1 night in Apr 2025

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and location

Very comfortable bed and nice location. Only negative is the fact that the mains radiator never came on and the front desk didn’t do anything about it when notified so was a little cold. Shower was also difficult to turn off.
Stayed 1 night in Apr 2025

6/10 Okay

Charmaine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While this hotel is central, major bathroom renovations are needed. In addition the lift wasn’t working and people in my group had to climb many stairs to get to their rooms. I couldn’t fault the service of the breakfast crew.
Stayed 5 nights in Apr 2025