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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Enjoy meals with a view of the water from this dining area, featuring a large window and modern decor.
Enjoy a serene view from this balcony overlooking a peaceful body of water.
Enjoy riverside dining and take in the views from the balcony with a metal railing.
Relax in a stylish room with a double bed, flat-screen TV, and comfortable workspace.
Guests can enjoy a serene riverside experience with a traditional boat ride.

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Thorpe Park
    ‪4 min drive‬
  • Windsor Castle
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

7.2 out of 10
Good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, River View

1 bedroom, in-room safe, desk, blackout curtains

Classic Double Room, River View

7.2 out of 10
Good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

1 bedroom, in-room safe, desk, blackout curtains

Family Room, Multiple Beds

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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Enjoy meals in a stylish dining area with round tables, a high ceiling, and a decorative tree mural.

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4.1 out of 5, Very good, (1021)
The price is NZ$173
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About the area

Staines

With a stay at Sunday London Staines-upon-Thames Heathrow T5 in Staines (Staines Town Centre), you'll be a 1-minute drive from Thames River and 6 minutes from Thorpe Park. .This hotel is 6.4 mi (10.3 km) from Windsor Castle and 7.4 mi (11.9 km) from LEGOLAND® Windsor.

What's nearby

  • Thorpe Park - 4 min drive - 3.7 km
  • Royal Holloway, University of London - 6 min drive - 4.6 km
  • Windsor Castle - 13 min drive - 11.5 km
  • Windsor Great Park - 15 min drive - 13.8 km
  • LEGOLAND® Windsor - 15 min drive - 13.7 km

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverwalk hotel with bars and a 24-hour front desk
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 88 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at Riverside Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Continental breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Lounge Bar - Onsite bar. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Sunday London Staines-upon-Thames Heathrow T5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 190 reviews
Rating 8 - Good. 54 out of 190 reviews
Rating 6 - Okay. 30 out of 190 reviews
Rating 4 - Poor. 17 out of 190 reviews
Rating 2 - Terrible. 15 out of 190 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

john

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Stay in stains

1st room did not have a view stairs in front of window and I paid extra for a room with a river view which they did. Change the room the room that they put us in had a river side view with patio but no seating just a broken box The room was not serviced after the 1st night and had to ask for towels and tea and coffee
Stayed 2 nights in May 2025

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

Lovely river view and balcony with seating and super comfy bed! Really therapeutic will return and highly recommend the hotel !!
Stayed 3 nights in May 2025

4/10 Poor

Dawn

Disliked: Staff & service, property conditions & facilities, room comfort

Why so many names.

1st the name outside isn't Sunday its something else. Reception wasn't great. 24 hrs not!. The room was a double with river view so you expect a view. But nope outside was a public footpath were everyone could look in on you. Weeds everywhere and high in cut grass. The room was dated. No phone although they claim room service. We had 1 bath towel and 1 hand towel. No hanging hook for those either. The water was hot though. We had RM 4 which was ground level. And I thought a coffee outside over looking the Thames would make the trip but that didn't happen. The car park was full and there's a charge. Apart from reception other staff seemed fine and polite. The bed was comfortable and enough pillows. Bathroom was extremely dark with a few spot lights in the ceiling impossible to do make up with. And fitting that held shower head in place was broken. All in all would not stay there again. Hope this helps
Stayed 1 night in May 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great value for money . Bed very comfortable. Location amazing.
Stayed 1 night in May 2025

4/10 Poor

J

Stayed 1 night in Apr 2025

4/10 Poor

Ruth

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

If all you want is a comfy bed you’ll be ok

So I’ll start with what’s good - beds comfy, shower gel nice That’s it The hotel is very dirty We only got one towel so had to go get another one No hot water for shower in morning - got told oh we will move your room ( seemed to be a standard answer as this was offered to the people with ants in their room I didn’t see the point in moving rooms as how would that have water got asked to come back to see the manager before I left - surprisingly no one was around and reception locked
Stayed 1 night in Apr 2025

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and location

Very comfortable bed and nice location. Only negative is the fact that the mains radiator never came on and the front desk didn’t do anything about it when notified so was a little cold. Shower was also difficult to turn off.
Stayed 1 night in Apr 2025

6/10 Okay

Charmaine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While this hotel is central, major bathroom renovations are needed. In addition the lift wasn’t working and people in my group had to climb many stairs to get to their rooms. I couldn’t fault the service of the breakfast crew.
Stayed 5 nights in Apr 2025

8/10 Good

Work

Travelled with family

Nice

It was a good clean room and a nice hotel all round the only issue was that the room bathroom door wouldn’t lock so my child could walk in on me luckily that didn’t happen
Stayed 2 nights in Apr 2025

8/10 Good

I M

Stayed 2 nights in Apr 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort

Nice Stay

Convenient location— nice rooms and friendly staff
Stayed 3 nights in Apr 2025

2/10 Terrible

Bradley

Stayed 1 night in Apr 2025

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Evening

The receptionist was extremely pleasant and helpful. I had a very nice room and drink on the terrace watching the sun go down.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Ok, lovely river view

Stayed one night, decor is outdated but bed and pillows clean and comfortable. Had the river view although it was a shame I couldn't actually open the balcony due to security straps. Unfortunately there was a door into another room next door, which was locked of course, but I could hear every word the couple next door were saying just as if they were in my bathroom.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Barry

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view balcony was amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location to stay

We stayed at this hotel following the fire at Heathrow airport that cancelled our flight. The price was perfect, the location was amazing and the staff were just incredible. From Magda in the morning that made sure breakfast was always a wonderful start to the day to Kira that served us drinks and dinner in the evenings. They were both incredible and are an immense asset to the hotel! The rooms were very comfortable, the food was plentiful and great quality! I would recommend this hotel for anyone in the area of Heathrow. It is not right at the airport, but a quick 20 minutes by taxi. Because of this, the traveler is close to the airport but away from the hustle and bustle associated with the airport. Shops are very close by, the train station is near as well as a large number of bus routes.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just great! Helpfull and kind
Stayed 5 nights in Mar 2025

10/10 Excellent

Staci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotel staff were prompt and courteous with requests. We especially enjoyed the lounge area. The hotel is conveniently located along the river, which provides a scenic walk to restaurants, shopping, and train station.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quaint hotel

Very friendly staff on an excellent position on the Thames
Stayed 1 night in Mar 2025

8/10 Good

David

Stayed 1 night in Feb 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort

Better than expected

Some of the reviews weren't great for this hotel so we were pleasantly surprised. The staff were friendly and helpful. The room was clean and comfortable. Good mid range hotel
Stayed 3 nights in Feb 2025

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. My 3rd floor bedroom was very cold despite the provision of a small portable electric radiator which was ineffective and probably expensive to run. This differs to my travelling partner’s experience who said his was too hot. Other than that the hotel is finecc bc and I would use it again.
Stayed 1 night in Feb 2025