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Oakwood Hotel & Residence Surabaya

5.0 star property

Photo gallery for Oakwood Hotel & Residence Surabaya

Indoor pool, open 6 AM to 9 PM, pool loungers
Lobby lounge
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Front of property – evening/night
Café

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
  • Place, Galaxy Mall
    ‪5 min walk‬
  • Place, Sepuluh November Institute of Technology
    ‪14 min walk‬
  • Place, Airlangga University
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪20 min drive‬

Room options

View all photos for Two-Bedroom Deluxe Apartment

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Two-Bedroom Deluxe Apartment

  • Sleeps 4

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

  • Sleeps 2

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior King Room

  • Sleeps 2

View all photos for Studio Deluxe King

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe King

  • Sleeps 2

View all photos for Studio Deluxe Twin

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe Twin

  • Sleeps 2

View all photos for Executive Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | Living area

Premier Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio

  • Sleeps 3
  • 2 Single Beds

View all photos for One Bedroom Executive

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Executive

  • Sleeps 2

View all photos for One Bedroom Premier

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Premier

  • Sleeps 2

Deluxe One-Bedroom Suite

  • Sleeps 4

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About the area

Surabaya

Located in Surabaya, Oakwood Hotel & Residence Surabaya is in the business district, within a 15-minute walk of Galaxy Mall and Sepuluh November Institute of Technology. .This luxury hotel is 0.9 mi (1.5 km) from Airlangga University and 2.6 mi (4.2 km) from Rumah Sakit Umum Daerah Dr. Soetomo.

What's nearby

  • Galaxy Mall - 5 min walk - 0.4 km
  • Sepuluh November Institute of Technology - 14 min walk - 1.2 km
  • Airlangga University - 15 min walk - 1.3 km
  • Tunjungan Plaza - 7 min drive - 6.3 km
  • Pakuwon Mall - 15 min drive - 13.9 km

Getting around

  • Margorejo Station - 9 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya (SUB-Juanda) - 16 min drive

Restaurants

  • ‪Kopi Kenangan B P Kertajaya Indah - ‬5 min walk
  • ‪Kultur Haus - ‬1 min walk
  • ‪Halo Surabaya - ‬4 min walk
  • ‪Gifu Japanese Restaurant - ‬7 min walk
  • ‪Sop Ayam Pak Min Klaten - ‬5 min walk

About this property

Oakwood Hotel & Residence Surabaya

Suburban hotel with an indoor pool and a restaurant
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and safes. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 144 air-conditioned rooms featuring tablet computers and Smart televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Spice, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Spice - This restaurant serves breakfast, lunch, and dinner.
Deckside - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Deckside
  • Spice

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Oakwood Hotel & Residence Surabaya Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 40 reviews
Rating 8 - Good. 3 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Fie Ling

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Surabaya trip

The room is so old and dirty. Location is horrible, it’s hard to get in and out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

East java

Really nice hotel, good service really nice mall walking distance with lots of excellent food options
Stayed 6 nights in Jul 2025

10/10 Excellent

Phebe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Rooms were spacious.
Stayed 4 nights in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Very big and clean room. The front desk is so nice to upgrade us to a 1-BR executive room. The service staff are all very friendly. It is also very convenient to get grab/gojek ride hailing service as it will alight you at the hotel’s own drop off area instead of along the roadside. They also have a 24hr restaurant at same building but I think it belongs to another accommodation. Highly recommended!
Stayed 4 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in Aug 2024

10/10 Excellent

Nur Elena, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Stayed 2 nights in Jul 2024

10/10 Excellent

Yosep Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Surabaya!
Stayed 9 nights in Jun 2024

10/10 Excellent

Curtis

Stayed 5 nights in Oct 2023

10/10 Excellent

Adeleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Customer Service

I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Stayed 9 nights in Jun 2023

10/10 Excellent

eric

Stayed 4 nights in Mar 2023

10/10 Excellent

Steve Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great prices

Hotel was clean and comfortable. Spacious rooms
Stayed 3 nights in Dec 2022

10/10 Excellent

Ester

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, good location, comfortable

In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
Stayed 1 night in Oct 2021

10/10 Excellent

henny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Good for stay

The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
Stayed 7 nights in Jun 2021

10/10 Excellent

Vincentius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Suhadi Wido

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

10/10 Excellent

Sawitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality

Stayed 1 night in Mar 2020

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth for the money

New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort

New and clean hotel

Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019

10/10 Excellent

PEI CHING

Liked: Cleanliness, staff & service, amenities
服務人員親切有禮
Stayed 6 nights in Nov 2025