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Swan Garden Hotel

3.0 star property

Photo gallery for Swan Garden Hotel

Daily buffet breakfast for a fee
Superior Twin Room, 2 Single Beds, Ensuite, City View
Garden Residence, 4 Bedrooms Apartment | Living area
Interior
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750
  • Place, AEON Tebrau City
    ‪12 min drive‬
  • Place, KSL City Mall
    ‪18 min drive‬
  • Place, Johor Bahru City Square
    ‪19 min drive‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds, Ensuite, City View

Superior Twin Room, 2 Single Beds, Ensuite, City View

Superior Twin Room, 2 Single Beds, Ensuite, City View

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior entrance
7 Heaven Boutique Hotel
Masai
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 57 reviews
The price is NZ$72
includes taxes & fees
21 May - 22 May
7 Heaven Boutique Hotel

About the area

Masai

Located in Masai, Swan Garden Hotel is in the business district, a 2-minute drive from Regency Specialist Hospital and 7 minutes from University of Kuala Lumpur - Malaysian Institute of Industrial Technology. .This hotel is 3.3 mi (5.2 km) from MARA University of Technology Pasir Gudang Campus and 8.1 mi (13.1 km) from AEON Tebrau City.

What's nearby

  • AEON Tebrau City - 12 min drive - 12.2 km
  • KSL City Mall - 18 min drive - 16.4 km
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 19 min drive - 19.0 km
  • Johor Bahru City Square - 19 min drive - 19.4 km
  • Paradigm Mall Johor Bahru - 29 min drive - 32.4 km

Getting around

  • Kempas Baru Station - 20 min drive
  • Sembawang Station - 25 min drive
  • Senai International Airport (JHB) - 45 min drive

Restaurants

  • ‪Restoran Habib - ‬3 min walk
  • ‪Restoran Osman - ‬1 min walk
  • ‪Chamcha Coffee & Tea House - ‬1 min walk
  • ‪Zuss Coffee Jalan Suria 3 - ‬3 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬3 min walk

About this property

Swan Garden Hotel

Swan Garden Hotel offers 103 accommodations with complimentary bottled water and blackout drapes/curtains. 32-inch flat-screen televisions come with premium satellite channels. This Masai hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Stay in one of 103 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features barbecue grills, a reception hall, and a vending machine.
At Swan Garden Hotel, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Planning an event in Masai? This hotel has 5640 square feet (524 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Swan Garden Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 20 for adults and MYR 10 for children
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Conference centre (5,640 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private or shared bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 20 for adults and MYR 10 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai

Swan Garden Hotel

Swan Garden Masai

Swan Garden

Swan Garden Hotel Hotel

Swan Garden Hotel Masai

Swan Garden Hotel Hotel Masai

Swan Garden Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 29 reviews
Rating 8 - Good. 14 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 3 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jamilah umar

Stayed 2 nights in Jan 2023

8/10 Good

Rizal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Oct 2022

8/10 Good

Nordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Stayed 12 nights in Sep 2020

4/10 Poor

Verified traveller

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
The restaurant staff not aware of my break fast booking [Vegetarian]. and when i request she was not friendly way taking my message.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The aircon was a bit noisy. Bathroom not as clean as possible.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, facilities, comfort, the staff, a very peaceful and safe area.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to complain about the facilities but during weekend the Uptown nearby can be quite busy and noisy.
Stayed 2 nights in Feb 2019

8/10 Good

Adrena

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More specific about the toilet attachment.
Stayed 3 nights in Jan 2019

8/10 Good

Zameer, Johor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with many eateries in the surrounding. The location is convenient.
Stayed 3 nights in Oct 2018

8/10 Good

SamaulAK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right for short stay

Very convenience with surrounding walking distance facilities
Stayed 1 night in Mar 2018

6/10 Okay

Zabidah

Liked: Staff & service
Near to Uptown so convenient to get variety of food easily

10/10 Excellent

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

Lovely, Singapore

Disliked: Property conditions & facilities, room comfort

Extremely Disappointing

On the day of check-in, approximately 1 to 2pm, hotel staff emailed me saying, cannot access expedia website, therefore my booking is cancelled. When I called to check, she recommended a higher pricing garden room and I have to pay more for it, which I find totally unreasonable and ridiculous. I was also on my way there at the moment. I have to stop and call expedia and was assisted by Prakash from customer service. He was a pleasant officer and was helpful, but the info given by him was incorrect. I booked a family suite and also confirmed with him, if it comes with 2 bedrooms and he said yes absolutely thrice. I have the call recording as well. Upon reaching the hotel, I was given a pathetic single room, which has a queen bed and 2 single beds on the floor. I felt very uncomfortable and 1st time experiencing all this last min negatives issues. When I check with the recep, she said she has no others rooms. Breakfast time, when we enter, no staff to greet, instead were chit chatting away within them. Closed restaurant has mosquitoes on food. We felt uncomfortable as we friends 2 males & 2 females has no privacy and the price paid 189RM per night is NOT WORTH IT AT ALL! On the first day night, the male recep refuse to call taxi for us saying the service is unavailable and was busy shaking legs and texting in his mobile while we stand there looking at him. It was very irritating. The service level is very bad. WE ARE UNHAPPY CUSTOMERS! I would never recommend this hotel to any

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Mun Seong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities

Acceptable hotel to stay

One of the better available hotel in the vicinity. Reasonable rates. Surrounding is good & convenient. I had stayed in the hotel for 7 consecutive days. Need improvements in housekeeping.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Convinience spot while in Masai.

It's sufficient enough for the price. Wi-fi a bit weak.

10/10 Excellent

Muhammad Azman, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two days business in johor

It very comfortable as shops are within the arms length of the hotel. The staff are friendly and helpful. Rooms are clean and comforting.