2/10 Terrible
Monique
Travelled with family, Travelled with partner
23 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hollywood Casino at Greektown 2-3 times a year for years, and this is normally the only hotel I choose when visiting Detroit. Unfortunately, this recent stay (checked in Friday, checked out today) was unlike any experience I’ve had before.
I arrived at 7 PM and was told there were no clean rooms available. I put my name on a waiting list and didn’t receive a call that my room was ready until 10:47 PM. I was initially offered a $50 beverage credit for the inconvenience, which I felt was not enough, and was then offered $100 off the night—something I accepted, assuming the room would at least be cleaned.
When we got to the room, it was clear it had not been cleaned: hair from a beard in the bathroom, sticky floors, and trash still in the garbage. I requested housekeeping, but no one ever came—not that night, and not the next day.
At noon the next day, I went to the front desk and spoke with a manager who assured me the room would be cleaned while I was out. When I returned at 6 PM, nothing had been done. I asked again and was offered either a downgrade to a smaller room or to wait for cleaning. Even after that, the room was never cleaned.
Some of the staff were helpful—particularly the young woman with the ponytail at the front desk, who was wonderful. But overall, management failed to handle this situation appropriately, and the hotel itself felt dirty and poorly managed during this stay.
I truly hope management takes steps to improve their operations
Monique
Stayed 3 nights in Sep 2025
