Staff member stole our wallet, which had 500$+ passport, DL, and other cards. Other staff were not helpful and definitely tried to protect their friend. No cooperation on their end and then contacted the thief through text message who claimed they saw it but didn’t touch, even though they were the person to accompany us to our rooms and last outsider to be around our belongings. Later that night, the female manager who couldn’t help,“found” the wallet with items missing and no cash.
Additionally, property was dirty. Towels were dirty and stained, beds had cigarette burns and hair, floors had dirt and trash as if they had not been swept or mopped, restroom had mold on the walls and poop marks on the wall near the toilet. Also, booking stated breakfast was included, staff said breakfast was not included and that kids don’t eat. Strange and aggressive behavior from staff, most likely due to our complaint of stolen property by.
Do not stay here you will be dissatisfied and disappointed!