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Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 star property

Photo gallery for Neptune Palm Beach Boutique Resort & Spa All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Free daily buffet breakfast
Poolside bar
Deluxe Room Sea Side
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Room service

Explore the area

View map
Diani Beach, Galu Kinondo, Diani Beach, 80400
  • Place, Galu Kinondo Beach
    ‪7 min walk‬
  • Place, Diani Beach
    ‪4 min drive‬
  • Place, Kaya Kinondo Sacred Forest
    ‪9 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, Garden View

Flat-screen TV, ping pong

Deluxe Room, Garden View

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Ocean Front

Deluxe Room Ocean Front

Deluxe Room Ocean Front

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Sea Side

Deluxe Room Sea Side

Deluxe Room Sea Side

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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About the area

Diani Beach

With a stay at Neptune Palm Beach Boutique Resort & Spa All Inclusive in Diani Beach (Galu Beach), you'll be within a 10-minute drive of Diani Beach and Colobus Conservation. .This all-inclusive hotel is 30 mi (48.3 km) from Nyali Beach and 31.4 mi (50.5 km) from Bamburi Beach.

What's nearby

  • Galu Kinondo Beach - 7 min walk - 0.6 km
  • Diani Beach - 4 min drive - 4.8 km
  • Kaya Kinondo Sacred Forest - 9 min drive - 4.4 km
  • Tiwi Beach - 24 min drive - 19.8 km
  • Chale Beach - 28 min drive - 11.8 km

Getting around

  • Ukunda (UKA) - 23 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Pallet Cafe - ‬3 min drive
  • ‪Lala Galu - ‬4 min walk
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Beach Bar - ‬6 min drive

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

All-inclusive hotel with a full-service spa and free breakfast
Neptune Palm Beach Boutique Resort & Spa All Inclusive offers 60 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.
Stop by the hotel's restaurant, Mnazi Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 9:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 9:30 AM.
Mnazi Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Deck - This restaurant specializes in seafood and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Miniature golf
Tennis
Volleyball

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mnazi Restaurant
  • The Deck

Things to do

  • 2 outdoor tennis courts
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Table tennis
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 2:00 PM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • In-room safe fee: KES 195 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Neptune Palm Beach Boutique All Inclusive Ukunda
Neptune Palm Beach Boutique All Inclusive
Neptune Palm Beach Boutique Resort All Inclusive Ukunda
Neptune Palm Beach Boutique Ukunda
Neptune Palm & Inclusive Diani
Neptune Palm Beach Boutique Resort Spa All Inclusive
Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 13 out of 32 reviews
Rating 6 - Okay. 4 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent!
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Hasina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
Stayed 1 night in Jun 2017

8/10 Good

Caroline , Dallas Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.

10/10 Excellent

Tyler, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend

10/10 Excellent

Chad, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.

8/10 Good

Rob, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!

2/10 Terrible

Reda, Birmingham, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!

6/10 Okay

Roger, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, below avg food :-(

Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.

8/10 Good

Grégoire

Liked: Cleanliness, staff & service, property conditions & facilities
Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
Stayed 6 nights in Jan 2021

2/10 Terrible

NELSON

Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
Stayed 3 nights in Oct 2020

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

Carlos, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
Stayed 6 nights in May 2018

8/10 Good

manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tutto ok

tutto ok.
Stayed 4 nights in Dec 2017

10/10 Excellent

Niels Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas på aber der stjæler smiler
Stayed 9 nights in Aug 2017

6/10 Okay

Gunnel

Liked: Room comfort

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!

6/10 Okay

Adèle , Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.

8/10 Good

ML, perigueux

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel tres sympathique et personnel parfait.

Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Komfortables Hotel mit teilweisem Sanierungsbedarf

Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.

8/10 Good

Helge Vatnedalen, South coast Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very friendly staff

A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes