6/10 Okay
Olive
Travelled with group
8 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant Check-in Due to Rude Staff
I recently stayed at this hotel and had a very uncomfortable experience with one of the female front desk staff. I had requested in advance to have two double beds instead of a king, and when I asked again at check-in if this was possible, her response was shockingly rude. She frowned, looked annoyed, and said “What?” in a dismissive way, as if it was a burden to even answer. Her expression made me feel that she did not want to deal with me at all.
At first, I tried to ignore it and enjoy my stay. But later that evening, when I politely asked for a buggy to take us to our room, the same staff reacted in exactly the same rude way—with the same irritated face and dismissive “What?” This proved to me it was not a misunderstanding, but a real problem with her attitude toward guests.
I reported this to the manager, on Monday morning, who immediately understood which staff member I was talking about. He sincerely apologized and thanked me politely for sharing the issue. His professional response reassured me that the management is good, though it also showed that there are clear challenges in staff training.
I appreciate the manager’s professionalism, but I strongly hope the hotel will address this issue so that no other guest has to feel the same discomfort and disrespect I experienced.
Olive
Stayed 1 night in Sep 2025
