Universal Orlando Resort

"From the moment we drove onto the property, we were greeted with care and concern. In the gorgeous lobby we were checked in by Bruna, who was probably the most kind and efficient hotel employee I have ever met, who was able to get us into a room earlier than standard check in. She gave my boyfriend ..."

"Originally booked a Volcano Bay room and when we arrived and checked in there was damage to the room. Broken clock, exposed wiring on a light switch, long walk to the main area, and terrible beds. However after talking to the front desk I was able to pay $7 more a day for a family room. Absolutely ..."

"Friendly staff from check in desk to breakfast staff and cleaners . We didn’t use the pool as we went to Volcano Bay . Laundry facilities were handy and easy to use $4 wash $4 to dry . Car park seemed a bit steep at around $30 per night but we had Uber instead of a car . We would definitely use again ..."