Book Upper Ferntree Gully Station hotels

We arrived after an early morning International flight and were very lucky to be allowed to leave our bags. Note: the reception says 6am to 9pm but requires the use of an intercom and dependant on a staff member being present elsewhere in the building to answer you. The room was comfortable with linen, cooking utensils, cutlery, crockery etc provided. Also containers of hand wash, body wash and shampoo/conditioner. These had not been refilled prior to our 7 night stay so we ran out. The comforter on the bed was stained with three large yellow stains so that was shifted to the floor. We could not get a connection to the internet. It would connect and then drop off so we gave up after the second night. The room could have been cleaner but was OK. The outside covered in terrace, however, had spider web and nasty flies that bit/stung and was very dirty. Not enjoyable to sit outside and enjoy the late afternoon sun. The jewel was the swimming pool. Beautiful, long, deepish and CLEAN. The sauna in the pool area was also a nice way to relax after a busy day. Good transport options to Melbourne Cioty with a bus Interchange across the road at Knox Shopping centre which takes you to Bayswater or Belgrave Trains or Vermont South for the Tram into the city Knox Shopping Centre has all you need plus many extras. Great place to shop, dine, drink, watch movies, banks etc

We had a lovely time here. The room was gorgeous, everything was neat, clean and the bed very comfy. Locarion was good for all our activities. Will definitely be back

Room was not ready at the checkin time. So had to wait until 4pm. Not great when our stay was for a wedding.

Avoid this place at all costs Firstly, there is no mobile phone reception, which makes communication extremely difficult and inconvenient. This should have been clearly disclosed before booking. Secondly, the staff were incredibly rude and unprofessional. We had someone staying there from the 4th of March until the 10th, but after one night where he was slightly loud, they asked him to leave on the second day. At the time, we were clearly promised a refund once he checked out. After he left, they completely changed their story and refused to provide the refund they had promised. This kind of behaviour is dishonest and very disappointing. Poor communication, rude staff, and broken promises. I strongly recommend people stay away and book somewhere else.

The room had a balcony which was a nice surprise.

It was good