Book Valyermo hotels

I had a mixed experience during my stay. On the positive side, most of the front desk staff provided great service, and one of the cleaning staff members stood out as especially friendly and helpful—he truly made a good impression. Unfortunately, there were several issues that were concerning. At the bar, I ordered a glass of wine and noticed the glass was dirty before it was served. When I pointed it out, the bartender responded in Spanish saying “está sucio” in a mocking tone, clearly making fun of my comment. He didn’t realize I spoke Spanish, and his reaction afterward made the situation even more uncomfortable. That interaction felt unprofessional and disrespectful. More importantly, I did not feel safe during my stay. On both days, I observed employees behind the hotel drinking alcohol and using marijuana. This raised serious concerns about safety and overall management. Additionally, some of the furniture in the room appeared damaged, which added to the feeling that the property is not being properly maintained. Overall, while there were a few positive interactions, the lack of professionalism, safety concerns, and maintenance issues would make me hesitant to stay here again.

Good

Everything about this place is great

Good

The breakfast was definitely a plus. Nice and fresh. Lots of great options. The location was good and the neighborhood seemed safe.

Our room had ants in it. Told main desk and they said they’d get housekeeping to clean again while we were out for the day. Upon our return there still were ants in the bathroom and in the desk. Got an apology from the front desk.