This hotel is beautiful, like Venice, and in a great location. However, the staff was outstanding and made this an exceptional stay. Great attitudes, friendly, and extremely helpful. I believe Elianna is one of the names (apologies if I messed that up) but all of the others were great.
Booked two tours during the stay, one with the hotel and another online. The hotel-recommended tour was way better and very reasonably priced. The tour guide's name is Serena. Very nice and animated.
Watched an NFL game on a computer in the hidden courtyard very late at night. The person at the desk instantly became the bartender. Served us drinks, turned on the heater, all with a smile.
Regretted leaving, and hope to get a chance for another stay there someday.