The service and the front desk are terrible. They don't even get up from their chairs when a customer arrives.
The guy is lazy, rude, terrible attitude, and appears like he hates his job. The other lady is even worse being extremely loud & both of them should never be in a customer facing position. The trash bin is right outside your room and overflowing & stinking. When requested to take care of it, the attitude was.. I will try. I walked around asked the maintenance staff to help take care of it. when my keys stopped working after my 4th night (of the 7 night booking), Miguel tells me that I have to keep my cards in pocket. I told him that one is in my pocket and the other is in my car center console. And both of them stopped working. He tells me with an attitude, put both of the cards in your pocket. Then he rekeys the cards and after driving all the way to my room on the other extreme of the building, the both keys don't work again. When I go back, he sits in his chair, doesn't stand up if something is wrong, and when I dropped the keys next to his keyboard reaching out to his desk. He gives me an attitude saying I threw the keys. Now he gives me new set of cards. I was about to ask "what should I do if these new cards don't work either".Now the other customer service lady yells at me saying that I will be put on a no rent list. I walked back to my room and chatted with Expedia to cancel my remaining trip and I will checkout immediately.
At93