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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Exterior
Indoor pool
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(57 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(99 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Township of Woolwich

With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG, you'll be centrally located in Township of Woolwich, within a 10-minute drive of University of Waterloo and St. Jacobs Outlets. .This hotel is 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre and 0.2 mi (0.3 km) from St. Jacobs Country Playhouse.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St. Jacobs Country Playhouse - 3 min walk - 0.3 km
  • St Jacobs Farmers Market - 3 min walk - 0.3 km
  • Conestoga Mall - 3 min drive - 4.0 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪State & Main Kitchen & Bar - ‬19 min walk
  • ‪Starbucks - ‬18 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. A complimentary buffet breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 724 out of 1286 reviews
Rating 8 - Good. 351 out of 1286 reviews
Rating 6 - Okay. 126 out of 1286 reviews
Rating 4 - Poor. 42 out of 1286 reviews
Rating 2 - Terrible. 43 out of 1286 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities
It was great :).
Stayed 1 night in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Shohel

Liked: Cleanliness, amenities, property conditions & facilities
I was very happy with this hotel experience. The rooms were clean and well furnished and the breakfast was delicious. The rooms were nice looking and was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with our stay! Gharinder at the front desk went above and beyond to make sure we had a great stay. The breakfast was great and getting a later checkout time was easy, even on short notice.
Stayed 1 night in Dec 2025

8/10 Good

CAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
veary good
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, convenient area
Stayed 3 nights in Dec 2025

10/10 Excellent

Hindusan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, breakfast was really good and clean
Stayed 1 night in Dec 2025

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, easy check-in and check-out, the pool hours were long and the kids loved the splash area and the buckets, and the breakfast was open early. It's not the fancy-est hotel, but it was just what we needed when we needed it at a great price.
Stayed 1 night in Dec 2025

10/10 Excellent

Pick Haa Flecka

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant welcome and check in
Stayed 1 night in Dec 2025

10/10 Excellent

mark

washroom was good...the hot water temp needs to be lowered 10 degrees...good breakfast and courtess staff
Stayed 1 night in Dec 2025

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2025

10/10 Excellent

Kathleen, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money. Beautiful spacious room, friendly staff, good breakfast!
Stayed 1 night in Nov 2025

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally Good
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean. Staff was very friendly and checked me in nicely
Stayed 1 night in Dec 2025

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very good！
Stayed 5 nights in Dec 2025

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff unavailable on check-in and had to hunt them down
Stayed 1 night in Dec 2025

6/10 Okay

Lindsay

Stayed 1 night in Dec 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Staff was great just some dirt left on the counters in the room is all. Food was GREEAAAAAT!!!
Stayed 2 nights in Dec 2025

8/10 Good

Margaret

Stayed 1 night in Dec 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues whatsoever
Stayed 3 nights in Dec 2025

10/10 Excellent

Tom

Stayed 1 night in Nov 2025

10/10 Excellent

Rosana Sou Guin

Stayed 3 nights in Dec 2025

10/10 Excellent

Karin

Stayed 1 night in Dec 2025