All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 492 out of 1001 reviews
10 - Excellent
492
Rating 8 - Good. 272 out of 1001 reviews
8 - Good
272
Rating 6 - Okay. 123 out of 1001 reviews
6 - Okay
123
Rating 4 - Poor. 65 out of 1001 reviews
4 - Poor
65
Rating 2 - Terrible. 49 out of 1001 reviews
2 - Terrible
49
8.6/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
Reviews
2/10 Terrible
Nerma
3 Nov 2025
This place was nothing
Nerma
Stayed 2 nights in Oct 2025
2/10 Terrible
Jean-Francois
Travelled with family, Travelled with family and small children
The room was not good quality, mold and bad smell. We where expecting to be in the main building to enjoy the water pump facility, but we were located in a condo outside the main building.
Very bad service at reception and from Expedia to change the situation. Nothing got resolved, and spent a lot of time trying on my end.
Jay Peak and surrounding area are exceptional
Room was adequate, however dresser had 3 drawers that would not stay closed and 1drawers handle was missing a screw to secure it,
I counted 11 bugs on walls and ceiling, when reported to front desk his response was “yeah they are everywhere “
We booked 2 bedroom cottage. It was big but Rooms were outdated and full of bugs. We called twice to get rid of Bugs. After paying for resort fee which includes parking and wifi someone else parked at our cottage parking, whole night we couldnt park at our parking. We complained but they asked us to wait till noon. Waterpark was nice but it was super busy and staff ( Supervisor lady) was rude. Asking toddlers to follow unnecessary rules , else asked us to leave the area rudley. There is no room service or housekeeping. No coffee, no drinking water bottles at room, when asked, staff advised me to buy from convinece store. Apart from that view was awesome. Quiet area but just to grab food need to drive all the way to town.
Started off without receiving what we paid for. When we booked it said slope view, instead it was a view of the water park. They were unable to do anything about that, then our air went out. It kept blowing heat in our room all night. Maintenance had to come reset it every few hours and it never would stay working. The bedroom lights wouldn’t turn on either. For that kind of money we expected things to at least work. We told them at checkout and he didn’t offer to do anything for our terrible night, just charged another resort fee. We will never be back.