Compare Ski Hotels in White Haven

Okay I booked a room at the Diana Oasis, we were given room 522. The most horrible room I've ever rented or seen. The whole front door and window support system it's rusted so bad. That the window frame and door frame rocks ,along with the Air/ Heating unit, attached to the door frame/ Window. I'm not into slander, have videos of the room & damaged condition, furthermore the hot tub was missing tiles along the floor, it also had a heavy mold smell. No pool in room , peeling wall paper, However once we called the front desk. We were moved to what. We paid for. A nice room with Hottub, Pool in room, and more. The place need a maintained upgrade from the Sign Entering the Grounds.

First off, we had a very hard time sleeping at night because of an incident that happened on our first night. A house keeping lady just walked in on me and my partner completely naked. She didn’t knock or announce herself at all. When I spoke to the front desk they told me to hold for a supervisor, after 6 minutes of holding the same person came back on the phone and said no one was around to answer. She took my information down and told be they would reach out. To which they never did. I waited for the 3 days I was staying there and never was reached out to. This is a horribly managed place. I will not be returning, and will make sure to tell my family and friends that this hotel has no privacy policy or sympathy when they make a very serious and abrasive error. Secondly, Half the water park was closed and that wasn’t discussed on the website. No basic pool or nothing. Changing $20 dollars for a “pina colada” should be a damn shame. Especially when it’s just coconut water and ice in a blender. Thirdly, the website was super confusing, no consistency in any of the restaurants hours, or events. We had no clue the 5,000 foot zip line was closed until we got there and was told by a bartender in trails end. As well as the sun tubing that wasn’t open but was in the website. There was nothing much to do at the resort, so we had to travel outside for any activities. But we booked specifically this hotel, so we could have something to do without leaving it.

Staff .. room … dining all excellent!

The property was nice the people were friendly

Bedding had dog hair and stains all over. Room was filthy overall and floors were dirty.

Room was clean..no more individual bottles of shampoo or conditioner. And no more bars of soap. All in dispensers in shower. Under table near bed is a motion detector light so every time someone moves off of bed light goes on. This might be great for some but wakes up others in room. Beds were firm and room looked new.