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Best Western Plus Waterfront Hotel

2.5 star property

Photo gallery for Best Western Plus Waterfront Hotel

1 bedroom, premium bedding, down duvets, pillow-top beds
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1 bedroom, premium bedding, down duvets, pillow-top beds
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available

Explore the area

View map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Place, Adventure Bay Family Water Park
    ‪2 min walk‬
  • Place, Caesars Casino
    ‪7 min walk‬
  • Place, Detroit Windsor Tunnel
    ‪8 min walk‬
  • Airport, Windsor, ON (YQG)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Refrigerator, River View

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Refrigerator, River View

8.2 out of 10
Very good
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Refrigerator, River View

9.0 out of 10
Wonderful
(46 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

9.0 out of 10
Wonderful
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

7.0 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, Corner

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Refrigerator & Microwave, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property – evening/night
Holiday Inn Express Windsor Waterfront by IHG
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,379 reviews
The price is NZ$228
includes taxes & fees
18 Dec - 19 Dec
Holiday Inn Express Windsor Waterfront by IHG

About the area

Windsor

A stay at Best Western Plus Waterfront Hotel places you in the heart of Windsor, within a 15-minute walk of Caesars Casino and Detroit Windsor Tunnel. .This hotel is 2 mi (3.1 km) from Ford Field and 2.4 mi (3.9 km) from Little Caesars Arena.

What's nearby

  • Adventure Bay Family Water Park - 2 min walk - 0.2 km
  • Chrysler Theatre - 2 min walk - 0.2 km
  • Windsor Riverfront - 2 min walk - 0.2 km
  • Caesars Casino - 7 min walk - 0.6 km
  • Detroit Windsor Tunnel - 8 min walk - 0.7 km

Getting around

  • Millender Center Station - 3 min drive
  • Windsor Station - 4 min drive
  • Windsor, ON (YQG) - 19 min drive

Restaurants

  • ‪The Loose Goose Restopub & Lounge - ‬4 min walk
  • ‪Hikari - ‬5 min walk
  • ‪The Keg Steakhouse + Bar - ‬3 min walk
  • ‪Bistro at the River - ‬5 min walk
  • ‪Villians - ‬5 min walk

About this property

Best Western Plus Waterfront Hotel

Pet-friendly hotel with a sauna connected to the convention center in Windsor
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 305 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Enjoy a satisfying meal at River Room Restaurant serving guests of Best Western Plus Waterfront Hotel. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 19 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 21 to 21 for adults and CAD 21 to 21 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to January 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 21 to 21 for adults, and CAD 21 to 21 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 19.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Reviews

Best Western Plus Waterfront Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 501 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

Reviews

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. Fom the excellent dining, in the River Room, on the second floor, to the beautiful views from my roon, of the Detroit River. Outstandind service.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river view
Stayed 1 night in Sep 2025

6/10 Okay

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
other than waiting for 2 hours to check in as their system was down - the stay was very nice.
Stayed 1 night in Sep 2025

6/10 Okay

Lana

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Best mattress ever!!
Stayed 1 night in Sep 2025

2/10 Terrible

KCam

Disliked: Cleanliness, staff & service, property conditions & facilities
There was an issue with my credit card at check in. Eventhough the room was paid for, they wouldn't let us check in. They would not exept any other form of payment. So we drove 4 hours for nothing. Very disappointed. Had to drive 4 hours back home in the middle of the night. Waste of time
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Kim

Stayed 1 night in Sep 2025

10/10 Excellent

Aaric

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Becky

Stayed 1 night in Aug 2025

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel computers were down, check in staff had no sense of urgency to check in the lineup of customers. Also found out they gave discounts to some customers that complained but the one who didn’t got nothing.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Stayed 2 nights in Jun 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff !! ☺️☺️
Stayed 3 nights in Sep 2025

2/10 Terrible

Victoria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After missing my last train, I decided to book this hotel through Expedia. I booked and paid in full online with my visa debit. Shortly after I arrived at the front desk to check into my fully paid for room. The only thing left is to leave $100.00 deposit. I offer cash or visa debit. To which I am told deposit can ONLY be major credit card. No other options! I offered cash in excess of the $100 dollar requirement, I just wanted to sleep in the room that had already been paid for debited from my account. Not only was my reservation not honored, my payment was not returned. I stll had to find a hotel after midnight in an unknown city! NOT ACCEPTABLE! EXPEDIA THIS WONT BE THE FIRST TIME YOU HAVE ROBBED ME BUT IT IS THE LAST! BEST WESTERN< DO BETTER! DISGUSTED!
Stayed 1 night in Sep 2025

10/10 Excellent

Estevan

Liked: Staff & service, amenities, property conditions & facilities
Bad ass view
Stayed 1 night in Aug 2025

2/10 Terrible

Leevell

Stayed 1 night in Sep 2025

10/10 Excellent

Shuntae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the hotel
Stayed 1 night in Sep 2025

8/10 Good

Ka Long

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet-friendly. nice view
Stayed 1 night in Aug 2025

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort

Not happy with parking descriptions

The hotel is clean & ideally placed the only downside is the extra fee for parking which is in a multi story park behind the hotel across the street. I can’t remember the price but all hotels need to be more transparent with parking descriptions. I’ve started looking on google earth to check if there is land for cars around hotels now before I book if there isn’t you can almost guarantee extra charges for the privilege to park.
Stayed 1 night in Aug 2025

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an accommodating and freindly stay wvery year
Stayed 1 night in Sep 2025

10/10 Excellent

Mark, Sarnia

Stayed 1 night in Aug 2025

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view Great location . Restaurant was too pricy
Stayed 2 nights in Aug 2025

8/10 Good

Dakarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good room with a great view

The room was good with an amazing view. Its located by the river, so you're able to enjoy the Riverwalk. There are a few restaurants near by in walking distance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Madie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rami

Stayed 1 night in Aug 2025