8/10 Good
Hayley
15 Mar 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy, clean but disappointing unexpected charges
On arrival check in was actually at a desk near side of the main bar area in the main pub/restaurant area not at a reception desk as shown on hotel pictures within in the hotel itself. limited staff at check in due to same staff also running the bar/restaurant customers, then unexpected on arrival never mentioned prior on the booking was then greeted with a £50 extra payment charge to pay before proceeding any further due to recent damage/theft at the hotel, which was quite a knock back but luckily had the extra though to proceed. Didn’t think this was quite fair & probably should of been mentioned in advance, especially if you are looking for a quick last minute decent hotel stay for a night like ourselves due to travelling & believed we had got a good deal for the night at just less than £60 then hit with an extra £50 last minute so turned into a night stay at this point of over £100 unexpected, although yes it is refundable the following day (returned to bank following day by 4pm) once cleaners have done there checks. Also on booking sites it states 10am check out which is incorrect & is actually 11am which is a positive but needs to be corrected. Comfy & clean though & plenty to do nearby.
Hayley
Stayed 1 night in Jan 2025