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Hotel Excelsior

3.0 star property

Photo gallery for Hotel Excelsior

Exterior
Lobby
Junior Suite, Balcony | View from room
Suite, Mountain View
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Bar
  • Laundry
  • Free WiFi

Explore the area

View map
Hofmattstrasse 38, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North)

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South)

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Zermatt

When you stay at Hotel Excelsior in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and 3 minutes by foot from Zermatt - Furi. .This hotel is 0.1 mi (0.1 km) from Zermatt-Furi Gondola and 0.1 mi (0.1 km) from Zermatt–Sunnegga Funicular.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk

About this property

Hotel Excelsior

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
Hotel Excelsior offers 25 accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 25 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Enjoy a satisfying meal at Restaurant La Ferme serving guests of Hotel Excelsior. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Restaurant La Ferme - Onsite restaurant.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Reviews

Hotel Excelsior Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 162 out of 225 reviews
Rating 8 - Good. 52 out of 225 reviews
Rating 6 - Okay. 10 out of 225 reviews
Rating 4 - Poor. 1 out of 225 reviews
Rating 2 - Terrible. 0 out of 225 reviews

Reviews

10/10 Excellent

Ian, Bald Knob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Stayed 1 night in Jun 2025

8/10 Good

Sandra, newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025

8/10 Good

Nishanth, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!
Stayed 1 night in May 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

6/10 Okay

Shayan

Travelled with partner
Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.
Stayed 1 night in May 2025

6/10 Okay

Theresia

Stayed 1 night in May 2025

10/10 Excellent

Joan, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025

10/10 Excellent

Isaac, katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

xiaolin

Liked: Cleanliness, staff & service
The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Clifford, West Chester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025

10/10 Excellent

Chance

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stayy. Beds could be more conformable though.
Stayed 1 night in Jan 2025

10/10 Excellent

William, Murfreesboro

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying in this beautiful, spacious and very convenient hotel. The staff, specially Ms. Monika is super helpful and accommodating. It is very convenient to get to the main market area in 2 minutes and not too far from Matterhorn glacier paradise gateway. The in hotel dinner option came as a surprise- excellent food and local delicacies- simply yummy. The hotel was kind to us to arrange complementary drop off to train station. We stayed 3 nights in this very relaxing hotel. The room was facing motherhorn -South view
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the Matterhorn Express !!!
Stayed 4 nights in Dec 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning views

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donna

Stayed 1 night in Nov 2024

10/10 Excellent

Fairytales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024