2/10 Terrible
Jennifer
2 Nov 2025
Disliked: Staff & service
My stay at the hotel was severely impacted by the mildew odor that pervaded the premises, particularly on the 8th floor. Furthermore, I was dismayed to discover that Sheraton was charging my debit card daily for $200+ dollars, despite my having already paid for the entire stay through Hotels.com. At check-in, the front desk representative assured me that my card would only be charged $50 for incidentals and $10.95 for parking per day, as the room had already been paid for. However, when I attempted to obtain a refund for the unauthorized charges on the day of departure, I was informed that it was not possible and that a manager was unavailable on Sundays. I requested that a manager contact me to discuss the matter, but Ed, the manager, refused, according to Miajah, the front desk agent. Additionally, I experienced significant difficulty in getting Sheraton security to address a noise complaint on the first night, which disrupted my ability to rest for an important event the following morning. As a result, I would rate my stay as a 0. I would not recommend this hotel to anyone, as I believe they are engaging in unauthorized and deceptive practices!!!
Jennifer
Stayed 2 nights in Oct 2025