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Mercure Amsterdam City

4.5 star property

Photo gallery for Mercure Amsterdam City

Lunch and dinner served, international cuisine
Business centre
Privilege, Room, 1 Double Bed
Exterior
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Parking available
  • Room service
  • Laundry

Explore the area

View map
Joan Muyskenweg 10, Amsterdam, 1096 CJ
  • Place, RAI Exhibition and Congress Centre
    ‪2 min drive‬
  • Place, Ziggo Dome
    ‪4 min drive‬
  • Place, Van Gogh Museum
    ‪9 min drive‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪12 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(34 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Multiple Beds (Privilege)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Multiple Beds (Privilege)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Privilege, Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Classic Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, 1 Double Bed with Sofa bed (Privilege)

In-room safe, desk, laptop workspace, blackout curtains

Triple Room, 1 Double Bed with Sofa bed (Privilege)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

9.4 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Privilege, Room, 1 Double Bed

8.8 out of 10
Excellent
(12 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

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About the area

Amsterdam

With a stay at Mercure Amsterdam City in Amsterdam (Amsterdam East), you'll be within a 5-minute drive of RAI Exhibition and Congress Centre and Ziggo Dome. .This luxury hotel is 2.1 mi (3.3 km) from Heineken Experience and 2.6 mi (4.1 km) from Stedelijk Museum.

What's nearby

  • RAI Exhibition and Congress Centre - 2 min drive - 2.8 km
  • Ziggo Dome - 4 min drive - 5.5 km
  • Johan Cruyff Arena - 4 min drive - 5.8 km
  • Rijksmuseum - 9 min drive - 5.7 km
  • Van Gogh Museum - 9 min drive - 5.6 km

Getting around

  • Amsterdam Amstel Station - 3 min drive
  • Overamstel Station - 10 min walk
  • Amsterdam Airport Schiphol (AMS) - 17 min drive

Restaurants

  • ‪Thuis aan de Amstel - ‬10 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪L'Osteria - ‬12 min walk
  • ‪Johnny River - ‬4 min walk
  • ‪Leo's Bar & Lounge - ‬10 min walk

About this property

Mercure Amsterdam City

Luxury hotel with a fitness center and a sauna
Mercure Amsterdam City offers 368 accommodations with laptop-compatible safes and espresso makers. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 368 guestrooms featuring refrigerators and espresso makers. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreational opportunities offered, including a sauna, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Bar/Lounge FLOOR, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Amsterdam? This hotel has 9042 square feet (840 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bar/Lounge FLOOR - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
L'Ambiance - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 33 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; EUR 25.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar/Lounge FLOOR
  • L'Ambiance

Things to do

  • Bicycle rentals
  • Foosball table
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 9,042 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In a regional park
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 18 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: EUR 30.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 12.50 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25.50 per person
  • Self parking fee: EUR 33 per day
  • Early check-in fee: EUR 30.00 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Amsterdam City Mercure Hotel
Mercure Amsterdam City
Mercure Hotel Amsterdam City
Mercure Amsterdam
Mercure Amsterdam City Hotel
Mercure Amsterdam City Amsterdam
Mercure City Amsterdam City Hotel
Mercure Amsterdam City Hotel Amsterdam

Reviews

Mercure Amsterdam City Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 491 out of 1001 reviews
Rating 8 - Good. 361 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but too far from centre and cafes

Stayed 1 night in Aug 2025

10/10 Excellent

nicole

Stayed 1 night in Aug 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On edge of town. Not suitable for people with limited mobility.15-20 walk to train station. Easy access to central Amsterdam. Limited restaurants. One small superette 20 min walk. Quiet. Nice bar area. Small restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to metro station Spaklerweg
Stayed 2 nights in Jul 2025

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I found the mattress to be rather uncomfortable, and it had an uneven surface.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sara, Beuningen

Stayed 1 night in Jun 2025

10/10 Excellent

Neil

Stayed 2 nights in Jul 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Close to the airport and just off the freeway with parking. Quick 10 minute metro ride into Amsterdam central.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff were great
Stayed 3 nights in Jun 2025

10/10 Excellent

RAJKUMAR

Stayed 2 nights in Jun 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Rooms and restaurants were fine. I did not like that electrical outlets were on the same circuit as the lights - so no overnight charging capabilities....
Stayed 3 nights in Jun 2025

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was pretty good. The extra bed worked perfect for kiddo. Main bed was pretty comfortable as well and pillows were decent. Stupid open concept shower that is popular these days allows a lot of water out. Decent sized room for sure. Area is nice enough but a little less convenient than expected as the metro really only runs to central and a lot of our plans were south of there. So we ended up walking to tram and using it. But it was nice to be on a quiet canal with a few boats going by and being able to sit outside and enjoy a drink looking at the water/boats. Would stay here again.
Stayed 2 nights in Jun 2025

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mariam

Liked: Staff & service, amenities, property conditions & facilities
The staff were so polite and the service given was amazing. My room was upgraded and i cannot complain as i loved the extra space and the room too. The room was also super clean and just perfect. Thank you for having me and thank you for making my stay special :) :) I appreciate all the extra efforts everyone went for me. And hope to stay again soon:)
Stayed 2 nights in May 2025

6/10 Okay

Danielle

Travelled with partner
While the hotel was generally clean, we were disappointed by the lack of some basic amenities we’ve come to expect—such as timely room service and the availability of washcloths. The room itself felt quite cramped. Although the staff we interacted with were friendly and courteous, overall service fell short. After returning one evening to find our room untouched, we had to contact the front desk for fresh towels and tidying. Throughout our stay, small but important details were repeatedly overlooked—used mugs sat for days, tea condiments weren’t restocked, and basic items like toilet paper and tissues weren’t replenished. We’ve stayed at a nearby hotel with the same star rating and similar pricing, and the experience there was noticeably more comfortable and well-maintained.
Stayed 5 nights in Apr 2025

8/10 Good

For

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

It was amazing trust me, I highly recommend
Stayed 2 nights in Apr 2025

8/10 Good

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and location providing you’re happy being 15-20 mins drive to the city centre.
Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

MACHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and cozy

The room was comfortable, very clean and had a Nespresso machine. We can fill a water bottle at the reception service area. The location is good, just 5 minutes to the Metro station. Around the hotel there's no cafe, supermarket or shopping area. So, if you need something snack or breakfast, you should get them at the city.
Stayed 2 nights in Apr 2025

8/10 Good

Rachel Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but a shame checking in was poor and not much near by
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kamin, Toronto

Business traveller
Disliked: Cleanliness, staff & service, amenities
Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!
Stayed 4 nights in Mar 2025

8/10 Good

Juan Ernesto, Santo Domingo

Stayed 1 night in Mar 2025