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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Dining
Property amenity
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪10 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

Liverpool

When you stay at Randolph House Hotel, Trademark Collection by Wyndham in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 4 min drive - 5.4 km
  • NBT Bank Stadium - 4 min drive - 5.4 km
  • Armory Square - 7 min drive - 9.3 km
  • New York State Fairgrounds - 10 min drive - 11.8 km
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 14.8 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪Heid's Of Liverpool - ‬2 min drive
  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪The Retreat - ‬3 min drive

About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and a 24-hour fitness center
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to November 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 274 out of 1048 reviews
Rating 8 - Good. 294 out of 1048 reviews
Rating 6 - Okay. 199 out of 1048 reviews
Rating 4 - Poor. 140 out of 1048 reviews
Rating 2 - Terrible. 141 out of 1048 reviews

Reviews

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no room at all

Well the room was booked! And we got there there wasn’t a room at all! Apparently the hotel never updated its inventory online. To be told you and your friends don’t have a room at 1am and then DRIVE 6 hours back home is just awful
Stayed 1 night in Jun 2025

2/10 Terrible

Vivian

Travelled with family
Liked: Staff & service
Disliked: Amenities
Around 11:30 pm while we were sleeping, two men walked into our room. They had been given a key to our occupied room. It was awful.
Stayed 2 nights in Jun 2025

6/10 Okay

Ranna

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
No AC in the room I booked in advance. Had to get a completely different room to hav
Stayed 1 night in Jun 2025

2/10 Terrible

Dakota

Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
The original ac in the room was replaced by a portable floor unit. The room did have a fridge. The bathroom didn’t have a fan. Tv didn’t work. There was no one on hand to get it working. Room was clean. Beds comfy.
Stayed 1 night in Jun 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
No air-conditioning, otherwise good.
Stayed 2 nights in May 2025

2/10 Terrible

Adeline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reviews are deceiving. You get what you pay for, I switched a reservation to this hotel for price and convenience of location of where I needed to be. Once I checked & got off the elevator for my room. I immediately smelled cigarette smoke in the hallway. The ceilings are low in the hallways fyi tall ppl over 6ft may have to duck in areas The room was clean but outdated. The hallways not updated. No bugs. Newer mattresses. old heating AC unit in the room that remains, but not working. there was a portable AC with a hose to the window. Tho It did keep the room very cold and comfortable not aesthetic looking. I didn’t mind much because we basically only sleeping there .bathroom VERY small . door swings less than an inch from the toilet. Very little counter space small sink. All functional, but not spacious After my 12-year-old son‘s shower, he told me that the water wasNT going down the drain. Front desk took my room number down and was told a few people on the floor have been complaining of the same thing, but never heard from them again. I overheard the staff talking and that the hotel was shut down for two years.We dealt with water not going down in the bath for hours. After that, we made sure to take quick showers for the rest of our stay .Free breakfast is grab and go snacks.large dining room, but no hot food. pool is empty NO WATER IN IT! It says that the hotel is under renovation, but everything is outdated.didn’t see any construction or updating. Better than a motel
Stayed 2 nights in Jun 2025

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, room comfort
Overall it was a decent stay. I will say that I was disappointed that there was no pool and they need to pay a little closer attention to the cleanliness of the bed linen and towels
Stayed 2 nights in Jun 2025

8/10 Good

Debra

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Milada

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 night with my family-it was ok.
Stayed 1 night in Jun 2025

6/10 Okay

Brandon

Travelled with partner
The room was average overall. Noise from neighboring rooms was noticeable, and the in-room HVAC wasn’t working, so they had a loud portable AC unit instead. There were a couple of hairs in the bathtub, and the furniture looked worn and outdated. That said, the room appeared mostly clean otherwise.
Stayed 1 night in Jun 2025

10/10 Excellent

Xueqing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk is very friendly, and the check is very quick. The bed is very clean and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025

6/10 Okay

Ron

Liked: Cleanliness, staff & service, room comfort
Research for rooms by cleanliness and guest ratings. While this room was not really bad it also left something to be desired. They're in the middle of renovations so there was no pool or amenities at all. The air conditioner was a portable air conditioner that worked just fine but was very loud. The curtains didn't close so light came in the room at 5:00 a.m. and filled the room with light to the point where I woke you up. Also the bathroom was dirty and there was still left overs in the ice bucket from the previous guest. The worst part was that the door would not close a latch unless you slammed it as hard as you possibly could. On a plus side the staff was very friendly and the bed was comfortable and the shower was nice and hot and very strong water pressure.
Stayed 1 night in Jun 2025

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is a detriment to the Wyndham Brand. The outside of the entry and entry are filthy! The carpets are disgusting. When checking in there was no info on wifi or breakfast. Don’t be fooled breakfast is only pop tarts, cereal and coffee. It’s true you only get what you pay for. But I wouldn’t even pay to stay here again
Stayed 1 night in Jun 2025

6/10 Okay

Ikro

Travelled with family
breakfast is not good. beds are too small as it supposed to be double beds and they need better mattresses.
Stayed 1 night in Jun 2025

8/10 Good

Fredy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Jun 2025

2/10 Terrible

Lija

Stayed 1 night in Jun 2025

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

SETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Syracuse

Hotel is apparently remodeling. Fridge in didn't work ave thermostat not working. Only air was from open window. Luckily not very humid but still not opptimal. Breakfast was provided and staff were good.
Stayed 2 nights in Jun 2025

2/10 Terrible

Aneudis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor room conditions.
Stayed 1 night in Jun 2025

6/10 Okay

Tamara

The place does not look loke the photos. Its like a half complete reno or A hotel flip. Outdated but new or taken from other hotels gently used, parts (sinks, beds, lamps, etc), new doors(poorly installed hence the unsafe review) and paint, but yellowed popcorn ceilings, which is ok for the price, however not as pictured. Hallways sloppily updated and not cleaned daily. Someone on the floor seemed to be partying with too many people in 1 room and were loud and running through the halls from 11pm to 4am. Staff was professional and efficient. Thats my only compliment. The staff. You get what you pay for I guess.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025