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Get an overview of this hotel
Beachfront resort with relaxing spa services

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Pets allowed
Laundry facilities

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This luxury resort is 1.9 mi (3.1 km) from La Isla Shopping Mall and 2.3 mi (3.7 km) from El Rey Ruins.

Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and free minibar items.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy pizza at Pizzeto, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This resort has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hard Rock Hotel Cancun - All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Tennis lessons included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 600
  • Number of floors - 12
  • Number of buildings/towers - 1
  • Airport transport (surcharge)
  • Conference space
  • Laundry facilities
  • Arcade/game room
  • Garden
  • Free breakfast
  • Health club
  • Children's pool
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Porter
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Smoke-free property
  • Wedding services
  • Pool umbrellas
  • Airport transport
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 5
  • Conference space size (feet) - 16404
  • Conference space size (meters) - 1524
  • Number of meeting rooms - 14
  • Tennis on site
  • Number of outdoor pools - 1
  • Conference centre
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Turkish bath/Hammam
  • Parking (limited spaces)
  • Free self parking
  • Number of bars/lounges - 6
  • Number of swim-up bars - 2
  • Number of coffee shops/cafes - 1
  • Daily
  • Luggage storage
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Free buffet breakfast
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Table tennis
  • Evening entertainment
  • Proposal/romance packages available
  • Banquet hall
  • Uncovered parking
  • Air hockey
  • Food and water bowls
  • Lifeguard on site
  • No accessible shuttle
  • Number of accessible parking spaces 4
  • Number of stairs to reach property 2
  • Lift door width (inches) - 35
  • Lift door width (centimetres) - 89
  • Stairwell handrail height (inches) - 35
  • Stairwell handrail height (centimetres) - 90

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Daily housekeeping
  • Phone
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Espresso maker
  • Room service (24 hours)
  • In-room climate control (air conditioning)
  • Premium bedding
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Shower only
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • LCD TV
  • Rainfall showerhead
  • Private spa tub
  • Minibar (stocked, free items)
  • Towels provided
  • Linens provided
  • LED light bulbs
  • Closed-captioned TV
  • Private spa tub (indoor)
  • Tile flooring in room

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.

Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.

Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to do

  • Golfing nearby
  • Golf lessons available nearby
  • Basketball on site
  • Playground on site
  • Yoga classes/instruction on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 150 per pet, per week
  • Dogs and cats only
  • 2 total (up to 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

No rollaway/extra beds available

No cots (infant beds) available

Service animals not allowed

Pets allowed in specific rooms only

Debit cards

Staffed front desk

Smoke detector

Credit card pre-authorisation

Pets cannot be left unattended

Property is cleaned with disinfectant

Staff do not wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are not in place

Contactless check-in is not available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Cashless transactions are not available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Mobile key entry is not available

Food service not has not been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
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  • Hotel Hard Rock Hotel Cancun - All Inclusive
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We should mention

Only registered guests are allowed in the guestrooms.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Awards & Affiliations

  • EarthCheck
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