Meets Expectations but Could Use Improvement
I recently stayed at this hotel, and overall, it meets the expectations for a 3-4 star hotel, but there are several areas that need improvement.
The room was cleaned, but the service felt quite basic. While towels were changed and bins were emptied, the sheets were not changed, and no amenities like toothbrushes, combs, or cotton buds were provided. I also noticed a lack of extra towels.
Breakfast was underwhelming; there was one table of food,l that was dark and uninviting. The VIP lounge was subpar as well, with only house red wine available as alcoholic drink and snacks like meat, cheese, and popcorn that looked stale.
Service was acceptable and polite, but nothing stood out as exceptional. Overall, while my stay was satisfactory, I believe there’s significant room for improvement to truly elevate the experience.