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Serrana Palace Hotel

3.0 star property

Photo gallery for Serrana Palace Hotel

Lounge
Outdoor pool, pool loungers
Double or Twin Room
Exterior
Buffet

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Room service
  • Laundry
  • Air conditioning

Explore the area

View map
Rua Goitacazes, 450 - Centro, Belo Horizonte, MG, 30190-050
  • Place, Central Market
    ‪2 min walk‬
  • Place, Seventh of September Square
    ‪7 min walk‬
  • Place, Liberty Square
    ‪16 min walk‬
  • Airport, Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪34 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Triple Room

  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

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About the area

Belo Horizonte

With a stay at Serrana Palace Hotel in Belo Horizonte (Belo Horizonte Centro), you'll be within a 5-minute walk of Central Market and Afonso Pena Avenue. .This hotel is 5.4 mi (8.6 km) from BH Shopping and 5.9 mi (9.5 km) from Mineirão Stadium.

What's nearby

  • Central Market - 2 min walk - 0.2 km
  • Minas Centro Convention Center - 3 min walk - 0.3 km
  • Raul Soares Square - 3 min walk - 0.3 km
  • Seventh of September Square - 7 min walk - 0.6 km
  • Liberty Square - 16 min walk - 1.4 km

Getting around

  • Vilarinho Station - 14 min drive
  • Central Station - 15 min walk
  • Belo Horizonte (CNF-Tancredo Neves Intl.) - 47 min drive

Restaurants

  • ‪Comercial Sabiá - ‬1 min walk
  • ‪Casa Cheia - ‬1 min walk
  • ‪Bar Banzai - ‬3 min walk
  • ‪Restaurante Frisson - ‬1 min walk
  • ‪Rei do Torresmo - ‬1 min walk

About this property

Serrana Palace Hotel

Hotel with a sauna, steps from Central Market
Serrana Palace Hotel offers 110 accommodations with minibars and hair dryers. Televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a sauna.
Make yourself at home in one of the 110 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Take advantage of recreation opportunities including an outdoor pool and a sauna.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Solar das Alterosas, or stay in and take advantage of the room service (during limited hours). Breakfast is available for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. A shuttle from the airport to the hotel is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Solar das Alterosas - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) at scheduled times
  • Parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Solar das Alterosas

Things to do

  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 13 floors
  • Built in 1974

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: BRL 110 per vehicle (one way)
  • Self parking fee: BRL 25.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Property is also known as

Serrana Palace
Serrana Palace Belo Horizonte
Serrana Palace Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Belo Horizonte, Brazil
Serrana Palace Hotel Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Hotel Belo Horizonte

Reviews

Serrana Palace Hotel Reviews

6.8

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities
Rating 10 - Excellent. 21 out of 105 reviews
Rating 8 - Good. 26 out of 105 reviews
Rating 6 - Okay. 40 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 11 out of 105 reviews

Reviews

8/10 Good

Chris, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff at front desk

10/10 Excellent

Mustbedave, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Conceirge was friendly and helpful. They spoke English, Spanish and portugese. Rooms were clean with a nice balcony over looking the city. Woke up too late for breakfast so can not comment on the quality. Great location in the city, close to bars, restaurants etc. Would book this hotel again for sure!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel wasn't too bad but it wasn't anything special, some what dated but still comfortable. The staff was really awesome though, very good people and willing to help you out.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE HOTEL!!!!! STAY AWAY!!!!!

Hotel room was disgusting ... breakfast was mediocre and the cleanliness was somewhat bad. Do not spend your money on this hotel... it is NOT WORTH!!! Pay 20 dollars more and stay in something better...believe me!!! NOT WORTH!!! The staff is unfriendly and not professional. And at the check out time, they kept me for at least one hour to discuss booking issues... which should be done with the Website Company that I book this room. I almost missed my flight. HORRIBLE EXPERIENCE!!! STAY AWAY!!!

6/10 Okay

Walter, Sao Paulo, Brasil

Liked: Cleanliness

Clean and honest

Besides being a one star hotel, their service was OK, the room was clean and the employees helpful.

4/10 Poor

jonathas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Pedro, Presidente Prudente - SP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor não comentar.

melhor não comentar. pode soar ofensivo para ouvidos sensíveis. não permaneci no hotel. desde a recepção, até a limpeza do quarto: nota zero. fui para outro hotel onde fui muito bem atendido. Serrana, nunca mais!

2/10 Terrible

DENIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
foi mal atendido na recepção

6/10 Okay

ESTEFANIA, Tel Aviv

Disliked: Cleanliness, property conditions & facilities, room comfort
Bom custo beneficio

6/10 Okay

weslley marcelo, Uberaba/MG

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hospedagem

Local bem situado, porém achei o banheiro extremamente pequeno.Box apertadíssimo.

6/10 Okay

BEATRIZ

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

O hotel já foi bom, atualmente está desagradável.

Fui hospede antigo do hotel e a atual estadia foi desagradável e provavelmente não voltarei mais ao mesmo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nada a reclamar. Muito bom.

Nada a reclamar.

6/10 Okay

henrique

6/10 Okay

RENATO, Rio de Janeiro

Disliked: Room comfort

Hotel Serrana, perto de tudo

Hotel simples, com um mínimo de conforto, mas com localização central.

2/10 Terrible

adriane, Caratinga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurdo o gerente dizer que não incluído o café da manhã nas diárias.

6/10 Okay

Lúcius Batista

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei no fim da noite e quando fui tomar banho a água estava fria. Levou quase meia hora para consertar. Nos dias seguintes a água não esquentava muito. Fica perto do Mercado Central, o que é legal, mas a rua tem bares bem feios. Não recomendo para família.

8/10 Good

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Douglas, Belo Horizonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

Foi uma otima estadia. Fomos muito bem atendidos, o quarto eh bem cuidado e ficamos muito satisfeitos com o cafe da manhã

6/10 Okay

DAIANE QUETULI

Liked: Cleanliness, staff & service

6/10 Okay

Celi Márcio, Brasília

boa localização

Reservei o hotel e em nenhum momento foi-me dito que a reserva seria sem café da manhã. Chegando lá, o recepcionista me informou isso. Como não tinha como cancelar a reserva, entrei assim mesmo. Depois o recepcionista me ligou dizendo que o café estava liberado. No entanto, no terceiro dia vieram me pedir para assinar comanda de café da manhã.Achei constrangedor. Mas não assinei e nem paguei.

10/10 Excellent

Franciele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

melhor que nada

Se vc espera chegar e tomar um banho quente, esqueça. Não importa em que andar, no 9, 4 ou 3. A água do chuveiro é fria, mesmo esperando 10 min desperdiçando água. Na última veZ que estive no hotel havia um tufo de cabelo no edredon. Na penúltima vez havia fios de cabelo pelo chão. No quarto dizem que a cozinhanfica aberta até às 23, mas se vc quiser jantar às 22 não é possível

10/10 Excellent

Dany, BH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfeito!!!!

Muito confortável, cafe da manha maravilhoso

6/10 Okay

Dimitri, Belo Horizonte

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decepcionado

Fiz a reserva para casal e mandou quarto de dois solteiros . Café da manhã com pouca variedade . Poderiam ser melhores